Troubleshooting (cont.)
Symptoms
12. Noisy operation.
Neckjet System
Symptoms
1.
Keypad does not respond
when neckjet mode is
selected.
2.
Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is flashing.
3.
Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is NOT flashing.
Water flows from neckjets,
4.
but neckjets do not pulse.
1018963-5-D
Probable Causes
B. Heater is turned off on user
keypad.
C. Wiring from heater to control is
loose, disconnected or damaged.
D. Heater does not work.
E. Control does not work.
A. Pump banding straps have not
been cut.
B. Dry or dislodged jet O-ring
(squeal).
Probable Causes
A. User keypad does not work.
A. Pillow is not installed.
B. Reed switch does not work.
C. Wiring harness from neckjet to
control is loose, disconnected or
damaged.
A. Neckjet line is blocked.
B. Wiring harness from neckjet to
control is loose, disconnected or
damaged.
C. Butterfly valve does not work.
D. Control does not work.
A. Wiring harness from neckjet
pulse cannister to control is
loose, disconnected or damaged.
B. Pulse cannister does not work.
C. Control does not work.
Recommended Action
B. Turn heater on.
C. Check wiring for proper
connections.
D. Replace heater.
E. Replace control.
A. Cut pump banding straps with tin
snips.
B. Remove jet, replace and lubricate
O-ring, and reinstall jet.
Recommended Action
A. Replace user keypad.
A. Make sure the pillow is properly
attached to the neckjet body.
B. Check reed switch wiring and
replace if necessary.
C. Check wiring for proper
connections. Replace wiring
harness if necessary.
A. Disconnect neckjet hoses and
remove blockage.
B. Check wiring for proper
connections. Replace wiring
harness if necessary.
C. Replace butterfly valve.
D. Replace control.
A. Check wiring for proper
connections. Replace wiring
harness if necessary.
B. Replace pulse cannister.
C. Replace control.
10
Kohler Co.