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Before you call for service...
Troubleshooting Tips: Save time and money! Review the chart below first and you may not need to call for service.
Problem
Air conditioner
does not start
Air conditioner does
not cool or heat (some
models) as it should
Air conditioner
freezing up
The remote control is
not working
Water drips outside
Water drips indoors
Water collects in
base pan
Normal Operating Sounds
16
Possible Causes
The air conditioner
is unplugged.
breaker is tripped.
The current interrupter
device is tripped.
Airflow is restricted.
The temp control may
not be set correctly.
The air filter is dirty.
The room may have been hot.
Cold air is escaping.
Cooling coils have iced up.
Ice blocks the airflow
and stops the air conditioner
from cooling the room.
The batteries are inserted
incorrectly.
The batteries may be dead.
The air conditioner is not
tilted to the outside.
and drains into base pan.
You may hear a pinging noise caused by
water being picked up and thrown against the
condenser on rainy days or when the humidity
is high. This design feature helps remove
moisture and improve efficiency.
You may hear the thermostat click when the
compressor cycles on and off.
What To Do
• Make sure the air conditioner plug is pushed completely
into the outlet.
• Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker.
• If power failure occurs, turn the air conditioner OFF. When
power is restored, wait 3 minutes to restart the air conditioner
to prevent tripping of the compressor overload.
• Press the RESET button located on the power cord plug.
• If the RESET button will not stay engaged, discontinue use
of the air conditioner and contact a qualified service
technician.
• Make sure there are no curtains, blinds or furniture blocking
the front of the air conditioner.
• In COOL mode or HEAT mode (some models), press the
DECREASE – pad.
• Clean the filter at least every 30 days.
See the Operating Instructions section.
• When the air conditioner is first turned on, you need
to allow time for the room to cool down.
• Check for open furnace registers and cold air returns.
• Make sure the air conditioner's vent is in the closed position.
• See "Air conditioner freezing up" below.
• Set the controls at HIGH FAN or HIGH COOL and set the
thermostat to a higher temperature to allow the ice to melt.
• Check filter for cleanliness.
• Check the position of the batteries. They should be
inserted correctly.
• Replace the batteries.
• This is normal.
• For proper water disposal, make sure the air conditioner
case is level or slants slightly from the case front to the rear.
• This is normal for a short period in areas with little
humidity; normal for a longer period in very humid areas.
Water will collect in the base pan during high
humidity or on rainy days. The water may
overflow and drip from the outdoor side of
the unit.
The fan may run even when the compressor
does not.
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