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Warranty clauses
This warranty shall prevail, without prejudice to any mandatory legislation that might apply.
The manufacturer is responsible for a period of 3-year product warranty covering factory defects verified by Sanycces, S.L.
During the warranty's period of validity, defects in the products will be rectified free of charge by repairing the product and/or repla-
cing possible damaged parts and/or replacing the whole product.
If the product is to be replaced, it shall be exchanged for another of the same model unless it has been discontinued on notification
of the defect. In such an event, Sanycces, S.L. shall supply a product of similar or superior characteristics.
If the product is to be repaired, the manufacturer shall not be obliged to send a member of its technical staff to the customer's home
when the product is small and easy enough to be taken by the latter to the manufacturer's official Technical Service. Depending on
the technical complexity of the product's repair, the manufacturer reserves the right to demand that it is repaired in its own facilities.
We request that our customers verify that the products are found to be in perfect condition upon delivery and before proceeding with
their installation. The installer should perform a final visual and operational inspection prior to their final installation.
Terms and conditions
The above warranty periods shall come into force as from the date of purchase. This must be accounted for by submitting a copy of
the corresponding tax document (the sales receipt or invoice).
Notice of the defect must be provided by the customer within a maximum of two years of its detection.
Warranty exclusions
The following are excluded from the warranty:
1. Damage originating as a consequence of: owing to circumstances beyond our control, atmospheric and geological phenomena,
changes in electrical voltage, chemical agents, electromagnetic reactions, effects in combination with water, such as, for example,
those produced by water hardness, lime scale deposits, excessive atmospheric humidity, etc.
2. Incorrect installation and/or connection in accordance with that described in the enclosed instruction and user manuals which
accompany each shower panel, such as inadequate voltage, water or gas pressure, inadequate electrical or water connection, in-
adequate levelling of the apparatus, inadequate connections to the waste water network, water leaks in the installed products, etc.
3. It also guarantees the buyer and user of the products, that it will repair said items in the event that they suffer a fault due to a
material or manufacturing defect, provided they are destined for private use and have been handled correctly in accordance with the
installation, connection, operation and usage instructions.
4. The manufacturer does not perform home installations of the products it manufactures. As such, damage caused by or originating
from incorrect installation is excluded from the Warranty, and remains the responsibility of the installation company.
5. Work carried out by technical personnel not authorized by or not belonging to the manufacturer official Service, even where the
work is only partial. The manufacturer does not install any of the products in its catalogue. However, to facilitate the needs of its
customers in this respect, it does have a series of totally independent partners (called Authorized Service Providers for practical effects
only) who will charge the customer directly for their services (in the event the customer decides to contract one of them through the
manufacturer), and who are solely responsible for the work they carry out. Costs arising from Authorized Service Providers shall only
be covered by the manufacturer when acting in the role of AFTER SALES SERVICE, in the event that the product is covered by the
WARRANTY period, upon prior verification and acknowledgement of the manufacturing defect by this trading company's technical
department, communicated in due time and proper form, and with the Authorised Service Provider solely responsible for its services.
6. Damage arising from work on plumbing, masonry, carpentry, etc. necessary to proceed with the installation of the product in the
user's domicile.
7. Additional work or expenses and conversions to the mains water, electricity, gas, drainage, etc. necessary for the installation of
the products covered by the Warranty.
8. Manipulation of information appearing on the invoice, receipt or this warranty.
9. This Warranty does not cover the product's regular maintenance operations, cleaning of filters, condensers, motor checks or
electrical installation, installation of plumbing, gas, boiler, connections, electrovalves, maintenance of any wooden elements such as
floorboards, seats, skirting, etc., nor the issuing of certificates accrediting correct operation that may be required, on a regular basis
or not.
10. This Warranty does not cover the replacement of products which cease to function through use, denominated consumables, light
bulbs, motor condensers, filters, etc.
11. Products that were display products or similar.
No person or entity is authorized to make any modification (verbal or written) to this warranty.
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