TROUBLESHOOTING
Symptom
Jack will not lift load
Jack slowly and
unintentionally lowers
after lifting
While lowering, fluid
leaks from reservoir
area or jack saddle will
not descend to lowest
advertised height
Jack saddle will not
remain lowered after
released from contact
with load (creeps up)
Poor lift performance
Will not lift to full height
Possible Causes
• Release valve not
tightly closed.
• Load is too heavy.
• Hydraulic unit
malfunction.
• Reservoir overfilled.
• Ram plunger/cylinder
deformed, seized up
in ram cylinder and/
or top nut, likely the
result of off-center
loading.
• Air trapped in
system.
• Fluid level low.
• Air trapped in
system.
• Hydraulic unit
malfunction.
• Fluid level low.
6
Corrective Action
• Ensure release valve tightly
closed. Use the provided handle
to engage release valve. Turn
release valve clockwise until firm
resistance is felt.
• Use higher capacity jack.
• Discontinue use, contact
Customer Support.
• Drain fluid to proper level.
• Contact Customer Support.
• If jack saddle is not in contact
with lifted load, remove jack and
follow instructions on page 4
for bleeding air from system. If
there is loaded contact between
saddle and raised vehicle,
STOP, use another jack to raise
vehicle high enough to re-install
jack stands. Remove affected
jack, then jack stands. Using
a functioning jack, lower load,
then follow instructions on page
4 for bleeding air from system.
• Ensure proper fluid level.
• With saddle fully lowered, follow
instructions for bleeding air on
page 4.
• Contact Customer Support.
• Ensure proper fluid level.