Publicidad
ZHT
LED
JA
LED
Troubleshooting /
08
problemas /
EN
Error description
Status indicator (E)
red
The bottom battery indicator
flashes
status indicator (E)
All indicators are off
The feeding time is not
accurate
The pet food doesn't come
out from the appliance
The portion of food is not
accurate
If the above guidance fails to troubleshoot your issue, please contact your supplier.
LED
LED
LED
/
Troubleshooting
• Pet food in the food tank is not enough. Check the pet food level and add pet
in
food to the food tank where necessary.
• If there is enough pet food in the food tank, check if the appliance is placed
in a direct sunlight. Relocate the appliance from sunlight.
• The battery is low and should be replaced.
Connect to power adapter.
•
•
in red
food to the food tank.
Check if the appliance is only powered with the batteries.
•
Note: If the appliance is only powered with the batteries, it is in standby
status and all indicators are off.
Check if the appliance is turned on or not.
•
Check if all indicators are truned off in the APP.
•
Check the time setting in the APP.
•
Note: Generally the feeding time deviation is no more than several seconds.
•
Check if the appliance work properly.
•
Check if the food outlet is blocked by double clicking the manual feed button (D).
Check if the kibble grain size is larger than the max. permissiable value.
•
feeding portions to suit your pet.
• Customize
Note: Since kibble size varies, there might be minor difference in each portion.
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