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Before you call
Solutions to Common Problems
Review this list before you call for service. This list covers problems that are not the result
of defective materials or workmanship.
PROBLEM
The unit leaves smoke
and odors in the air.
The unit seems to
produce odors.
The unit makes a faint
ticking sound.
The unit interferes
with radio or television
reception.
The True HEPA
and Carbon Filter
indicators remain lit
after replacing the True
HEPA and/or Carbon
Filter.
The PlasmaTRUE™
icon is not illuminated.
The wrong filter
replacement light was
reset.
TROUBLEShOOTING
POSSIBLE SOLUTION
• Make sure the sensor is not blocked or clogged.
• Move the unit closer to the offending odors.
• Replace the filters as needed.
• Replace the filters as needed.
• This indicates that the PlasmaTRUE
• Because this unit radiates radio frequency energy, we suggest
you try one or more of the following:
- For better reception, adjust the television/radio antenna.
- Move the unit away from the affected television/radio.
- Plug the unit power cord into an outlet different from the
television/radio power cord.
• Repeat filter light reset instructions from page 10.
• Touch and hold PlasmaTRUE™ icon for five seconds until
unit beeps.
• In the case of unintended filter reset, repeat the filter reset
procedure on page 10 within 5 minutes of unintended reset.
• The filter counter and indicator will return to the status
previous to the reset.
11
function is working.
TM
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