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Kenmore Connect™ System
Should you experience any problems with your
refrigerator, it has the capability of transmitting data via
your telephone to the Kenmore Connect Team. This gives
you the capability of speaking directly to our trained
specialists. The specialist records the data transmitted
from your machine and uses it to analyze the issue,
providing a fast and effective diagnosis.
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Using the Kenmore Connect™ System
If you experience problems with your refrigerator, call
1-800-4-MY-HOME®. Only use the Kenmore Connect
System feature when instructed to do so by the Kenmore
Connect Team. The transmission sounds that you will hear
are normal and sound similar to a fax machine.
Kenmore Connect cannot be activated unless your
refrigerator is connected to power. If your refrigerator
is unable to turn on, then troubleshooting must be done
without using Kenmore Connect.
The display must be locked in order for you to activate Kenmore Connect. If the display has been locked for over five
minutes, you must deactivate the control lock and then reactivate it. To activate the control lock, press and hold the
Door Alarm button for three seconds. The Control Lock icon will display. Once the controls are locked, follow the spe-
cialist's instructions and perform the following steps when requested.
NOTE: For best results, use Kenmore Connect with a landline phone.
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o
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HOLD
the mouthpiece of your phone in front of the speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the call center. Hold the phone no more than one inch from
(but not touching) the speaker.
PUSH
and hold the Freezer Temp button for three seconds while continuing to hold your phone to the
speaker.
LISTEN
for three beeps. After you hear the three beeps, release the Freezer Temp button. Keep the
phone in place until the tone transmission has finished. This takes about 15 seconds, and the display will
count down the time. Once the countdown is over and the tones have stopped, resume your conversation
with the specialist, who will then be able to assist you in using the information transmitted for analysis.
NOTE:
•
For best results, do not move the phone while the tones are being transmitted.
•
If the call center agent is not able to get an accurate recording of the data, you may be asked to
try again.
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