the lid be opened.
▪
Press the "Power" button when the machine is connected to the power outlet.
▪
The wire connector of the solenoid valve may be loose, which requires professional maintenance.
Cannot adjust the displayed temperature and time
▪
The wire connector of the panel may be loose, which requires professional maintenance.
▪
The control panel or power panel may be damaged, which requires professional maintenance.
Cannot connect to Wi-Fi
▪
Check whether the network is working.
▪
Restart the machine and try again.
▪
The Wi-Fi module may be damaged, which requires professional maintenance.
Diagnostic trouble codes
If the machine shows the following codes, please follow these instructions to solve the problem:
Code
The machine lost power during
LP
the last cooking process.
The machine does not heat up
HF
as the tray is not in place.
The IGBT or magnetic coil is
OH
overheated.
The probe is not correctly
inserted in the food in NeoVide
PR_E
mode or Marinate NeoVide
mode.
Indication
Solution
Press the "START/STOP" button to cancel
the display.
1. Press the "START/STOP" or "Power"
button to cancel the code display.
2. Check whether the tray is in place.
3. If the tray is in place and the code is still
there, it may be the problem of the probe, the
control panel, the power panel, or the wire
connector. In this case, please contact
professionals for maintenance.
Stop the machine and cool it down for at least
30 minutes.
1. Press the "START/STOP" or "Power"
button to cancel the code display.
2. Check whether the probe is inserted in the
food correctly.
3. If the probe is in place and the code is still
there, it may be that the probe got damaged
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