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Hints and Tips
Problem
The cooktop
cannot
Be turned on.
The touch
controls are
unresponsive.
The touch
controls are
difficult to
operate.
The glass is
being
scratched.
Some pans
make
crackling or
clicking
noises.
Possible causes
No power.
The controls are
locked.
There may be a slight
film of
water over the controls
or you
may be using the tip of
your
finger when touching
the
controls.
Rough-edged
cookware.
Unsuitable, abrasive
scourer or
cleaning products
being used.
This may be caused by
the
construction of your
cookware
(layers of different
metals
vibrating differently).
What to do
Make sure the cooktop is
connected to the power
supply and that it is
switched on.
Check whether there is a
power outage in your
home or area. If you've
checked everything and
the problem persists,
call a qualified
technician.
Unlock the controls. See
section
'Using your ceramic
cooktop' for instructions.
Make sure the touch
control area is dry and
use the ball of your
finger when touching the
controls.
Use cookware with flat
and smooth bases. See
'Choosing the right
cookware'.
See 'Care and cleaning'.
This is normal for
cookware and
does not indicate a fault.
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