Before you call for service...
Troubleshooting tips
Problem
Possible Causes
What To Do
Chlorine taste and/or
The ppm of chlorine
in your
* If tile water supply conlains more lhan 2.0 ppin of chlorine,
odor in the Reverse
water supply exceeds
maximum
additional
filtering
of die water supply lt_ the Rever_
Osmosisproduct water
limits and has destroyed
the
Osmosis
is needed.
Gorrect
1Ills condition
before
doing
Reverse
Osanosis
membrane,
maintenance
on tile Reverse OsInosis
sysleIn.
The preFflter is no longer
* Replace
the Reverse Osmosis
meInbrane
carlridge,
removing
chlorine
from
flow control,
_'reen,
prefilter,
posffilter
mid batteries
the water supply,
in the eleclronics
box.
OthertsMoand/orodor
Itigh quality product
water
* This is nonllal.
may have a different
taste
than what you're used to.
Low water usage.
* Comploely
drain
system mid allow to refill.
Contamination
in product
* Use sanitizing
procedures.
water storage.
Preiilter
and posffilter
* Replace
the prefiher
and poshfher.
need to be changed.
* Salfitize system.
Water leaking from
Drain side of faucet
air gap
* Inspect
and eliminate
restriction
or plug. It is important
faucet air gap hole
(3/8" tubing)
plugged,
dial fliere are no dips, loops or low spots in die drain line
restricted
or incorrectly
from the faucet
air gvap to the drain
pipe. Re[er to
connected
to the drain.
Installation
lnslrucfiorls
for proper drain
connection.
If drain line adapter
was used as the drain point,
periodic
inspection/cleaning
is recommended.
System makes product
This is normal.
* Water flow rate will be lower than y_)ur regular
fauco.
water slowly
* It _es
.%4 hours 1o fill the tank.
Water supply
to the Reverse
* Increase
_aler
pressure,
precondition
the water, elc.,
Osmosis
system not within
as needed
to confbnn
before
doing
Inaintenance
on
spedfications,
ltle Reverse Osmosis
system.
Prelilter
cartridge
plugged
* Replace
the prefiher.
If rate does IlOt increase,
replace
with sediments,
tile posdiher,
Reverse Osmosis
meInbrane
cartridge,
flow control
mid batteries
in the faucet
base.
Reverse
O_nosis
membrane
plugged with sediments.
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