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"Add a Garment," "Rinse"
and "Clothes
Clean" Status
Lights illuminated or "F21" on display (on some models)
(Drain Problem)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect
power.
Check the following:
Is the drain hose kinked?
Is the drain hose frozen?
Is the drain hose clogged?
Is the drain hose more than 96" (2.4 m) above the floor?
Any other Status light combination
(Electrical Problem)
Select PAUSE/CANCEL twice to cancel the cycle. Select
DRAIN & SPIN if there is excessive water in the washer.
Re-select cycle and press START. If the problem remains, call
for service.
Noisy, vibrating, off-balance
Is the washer level?
The washer must be level. The four feet should be properly
installed, and the nuts should be tightened against the
washer cabinet.
All four feet of the washer must be in firm contact with the
floor. If the washer is on a pedestal, the washer must be
secured to the pedestal and all four pedestal feet must be in
firm contact with the floor.
Washer making a different noise?
As with any new product, you will hear sounds that you are
not accustomed to. You may hear various sounds when the
door is locked or unlocked, and during the washing, rinsing,
or spinning process. Between changes in wash actions, there
will be momentary pauses. You will hear water spraying and
splashing during the wash and rinse cycles. These new
sounds and pauses are part of normal washer operation.
Is washer installed on a sturdy and solid floor?
Refer to the "Installation
Instructions" for flooring
requirements. Noise and vibration may be reduced by placing
a piece of 3A" (19.1 mm) plywood underneath your washer.
The plywood may extend underneath both washer and dryer
to keep them at equal heights.
Is the washer gurgling or humming?
As water is drained from the washer, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
Are you washing items with metal snaps, buckles or
zippers?
You may hear metal items touching the washer drum. This is
normal.
Were the 4 shipping bolts in the back of the machine
removed?
See "Remove Transport System."
Leaking
•
Was the door opened during "Add a garment"?
Water can drip off the inside of the door when opened after
the start of a cycle.
•
Is HE detergent
being used?
The non-High Efficiency detergents can cause over sudsing
which can leak from the rear of the washer.
•
Are the fill hoses tight?
Are the fill hose gaskets properly
seated?
Check both ends of each hose. See "Connect the Inlet
Hoses" in the Installation Instructions.
Is the drain hose properly
installed?
The drain hose should be secured to the drainpipe or laundry
tub. See "Secure Drain Hose" in the Installation Instructions.
Is the sink or drain clogged?
Sink and drainpipe must be able to carry away 17 gal. (64 L)
of water per minute. If clogged or slow, water can back up
out of drainpipe or sink. Check household plumbing (laundry
tubs, faucets, drainpipe, water pipes) for leaks.
Dispenser
operation
Did you follow the manufacturer's
directions when adding
detergent and fabric
softener to the dispensers?
Measure detergent and fabric softener. Slowly pour into the
dispensers. Wipe up all spills. Dilute fabric softener in the
fabric softener dispenser.
Did you put powdered or liquid color-safe bleach into the
liquid chlorine bleach dispenser (on some models)?
Add powdered or liquid color-safe bleach to the Main Wash
compartment.
Do not use the chlorine bleach dispenser for
color-safe bleach.
•
Is the fabric softener dispenser clogged?
Clean the fabric softener dispenser. See "Washer Care" for
details.
Are the laundry products in the correct dispenser
compartment?
Add the correct amounts of detergent, fabric softener or
liquid chlorine bleach to the correct compartments.
Add
powdered or liquid color-safe bleach to the Main Wash
compartment.
Be sure to match powdered color-safe bleach
with powdered detergent or match liquid color-safe bleach
with liquid detergent.
•
Is there water in the dispenser at the end of the cycle?
A small amount of water will remain in the dispenser
compartment.
This is normal.
Washer odor
See "Cleaning
Your Washer" in "Washer
Care."
Are you using HE detergent?
Use of non-HE detergent can cause a film residue which can
result in odor.
Did you leave the door open after use?
This washer has a tight seal to avoid water leaks. To avoid
odors leave the door open to allow the washer to dry
between uses.
Door won't unlock
Did all of the water drain out of the washer during the
spin?
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
•
Is the door locked and is the "Add a garment" light on?
Press STOP once. The door will unlock.
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