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Troubleshooting
You can solve many common refrigerator problems easily, avoiding the need for a service call.
Try the suggestions below to see if you can solve the problem before calling for service.
Trouble Symptom
No power
Abnormal noise
Insufficent cooling
Peculiar odor
Not cooling
Compressor fault
Note: if the above descriptions are inapplicable to troubleshooting, do not disassemble and repair it yourself.
Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact the local
store where your purchase was made. This product should be serviced by an authorized technician and only
genuine parts should be used
When the refrigerator is not in use for long periods, disconnect from the power source, empty, clean and
keep doors open to prevent unpleasant odors.
CCD-0007851 Rev: 06-14-23
Possible Reason
• Power source connection is OK?
• Are breakers and fuses broken?
• No electricity or line trip?
• Is refrigerator stable?
• Is the refrigerator making contact with the wall?
• Did you put hot food or too much food inside?
• Do you open the door often?
• Is the door gasket making a good seal?
• Is it in direct sunlight or near a heat source?
• Is it well-ventilated?
• Temperature setting too high?
• Any spoiled food?
• Any dirt inside?
• Any strongly flavored food inside?
• Are indicator lights "2" and "3" on?
• Is the "Power Off" function activated?
• Low coolant?
• Does the battery have sufficient power?
Solutions
• Check power wiring connection.
• Check lamp working status.
• Replace fuse.
• Adjust refrigerator's leveling feet.
• Keep proper space between the refrigerator and walls.
• Put food into the refrigerator after hot food becomes cool.
• Check and close the door to ensure a good seal.
• Remove the refrigerator from the heat source.
• Maintain good ventilation space.
• Set to the appropriate temperature.
• Throw away spoiled food.
• Clean the refrigerator.
• Pack food properly to minimize odor.
• Press the corresponding key to exit the "Power Off" function.
• Please call customer service.
Note: The amount of refrigerant charged for the unit can be
found on the rating label.
• Check if the battery power falls below 9V which may lead to
the compressor under voltage protection. Charge or replace
the battery if necessary.
• Check if the battery power is high, above 11V, or the battery
with sufficient power has been replaced. Wait for 5 minutes
to observe whether it can return to normal. If not, please
contact the after-sales personnel for service.
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