EN
T R O U B L E S H O O T I N G
Problem
Air purifier will not turn on or
respond to button controls.
Airflow is significantly reduced.
Air purifier makes an unusual
noise while the fan is on.
Strange smell coming from the
air purifier.
20
Possible Solution
Plug in the air purifier.
Check to see if the power cord is damaged. If it is, stop
using the air purifier and contact Customer Support
(see page 22).
Plug the air purifier into a different outlet.
The air purifier is malfunctioning. Contact Customer
Support (see page 22).
Make sure the filter is removed from its packaging and
properly in place (see page 12).
Tap
to increase the fan speed.
Leave 38 cm / 15 inches of clearance on all sides of the air
purifier.
The pre-filter may be clogged by large particles, such as
hair or lint, blocking airflow. Clean the pre-filter
(see page 18).
Replace the filter (see page 19).
Make sure the filter is properly in place with plastic
packaging removed (see page 12).
Make sure the air purifier is operating on a hard, flat, even
surface.
Replace the filter (see page 19).
The air purifier may be damaged, or a foreign object
may be inside. Stop using the air purifier and contact
Customer Support (see page 22). Do not try to repair
the air purifier.
Clean the filter or replace if necessary.
Contact Customer Support (see page 22).
Make sure not to use your air purifier in an area with high
humidity or while diffusing essential oils.