Honeywell HB12CESV Serie Manual De Usuario página 12

TROUBLESHOOTING (CONTINUED)
Problem
Portable air
conditioner
cannot pair with
the Honeywell
Air Comfort App.
(Continued)
Possible Cause
Wi-Fi signal is too weak.
Wi-Fi connection
frequency is incorrect.
Wi-Fi password is
incorrect.
Wi-Fi network is
invisible.
Wi-Fi name uses
foreign characters.
The encryption method
of the router's wireless
setting is wrong.
The number of
connected devices has
reached the limit of the
router.
The router has enabled
the wireless MAC
address filter.
EN
Solution
• Install a Wi-Fi extender (not
included).
• Move the portable air conditioner
closer to the Wi-Fi router.
Select a 2.4 GHz Wi-Fi
network.
Use a correct Wi-Fi password.
Set the Wi-Fi network to visible.
Set the Wi-Fi name to use standard
alphabetical characters and numbers
only.
Set the encryption method of the
router's wireless setting to "WPA2-PSK"
and the authentication type to "AES",
or both are set as automatic.
Note: "802.11n only"is not allowed in
wireless mode.
• Turn off the Wi-Fi functions of some
of the connected devices.
• Re-configure the router.
• Remove the device from the MAC
address filter on the router.
• Ensure the device is not prohibited
by the router to connect to the
network.
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