en-us_main.book.book Page 59 Thursday, January 4, 2024 1:46 PM
Odors
Problem
The appliance has an
Are you using the appliance for the first time?
unpleasant odor.
• The odor is caused by the rubber material inside the appliance. The odor is normal when
Do you smell an odor during use?
• Do not exceed the manufacturer's recommended amount of detergent when washing
• Leaving clothes in the washer or dryer after the cycle ends can lead to odors. Unload
• Keep lint filters clean. Clogged or dirty lint filters can cause odors. After cleaning the lint
Wi-Fi
Problem
Trouble connecting
The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the connection process again.
smartphone to Wi-Fi
network.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
the appliance is new and disappears after you run several cycles.
clothes. Excess detergent can build up on clothing and cause odors.
clothing promptly when the cycle ends.
filter, allow it to dry completely before using it.
numbers. (Do not use special characters.)
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would
enter 8b928b92 as your password. In this instance, the password is case sensitive and
the last 4 characters are unique to your appliance.
TROUBLESHOOTING
Possible Cause & Solution
Possible Cause & Solution
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