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Idiomas disponibles
3.
The following are excluded from our warranty services:
– Damage to the product which was caused by non-observance of the assembly instructions,
improper installation, non-observance of the operating instructions (e.g. connection to an in-
correct mains voltage or type of current) or the maintenance and safety regulations or use of
the product in unsuitable environmental conditions as well as by insufficient care and mainte-
nance.
– Damage to the product caused by misuse or improper application (such as overloading the
product or using non-approved tools and accessories), penetration of foreign bodies into the
product (such as sand, stones or dust), transport damage, use of force or external influences
(such as damage caused if dropped).
– Damage to the product or parts of the product which is due to intentional, normal (operation-
al) or other natural wear as well as damage and/or wearing of wear parts.
– Defects in the product which have been caused by the use of accessories, expansions or
spare parts that are not original parts or are not used as intended.
– Products on which changes or modifications have been made.
– Minor deviations from the target characteristics which are irrelevant for the value and usabili-
ty of the product.
– Products on which unauthorised repairs have been carried out, in particular by an unautho-
rised third party.
– If the marking on the product or the identification information of the product (machine label)
is missing or illegible.
– Products that are very dirty and are therefore refused by the service personnel.
– Claims for damages and consequential damages are generally excluded from this warranty.
4.
The warranty period is usually 5 years (12 months for batteries/rechargeable batteries) and
starts from the date of purchase of the product. The date on the original purchase receipt is deci-
sive. Warranty claims must be made immediately after becoming aware of them. The assertion of
warranty claims after expiry of the warranty period is excluded. The repair or replacement of the
product does not result in an extension of the warranty period, nor does this service initiate a new
warranty period for the product or for any installed spare parts. This also applies when using an
on-site service. The product concerned is to be cleaned and returned to the service centre to-
gether with a copy of the purchase receipt, which must include the date of purchase and the
product designation. If a product is sent in incomplete without the complete scope of delivery, the
missing accessories will be charged / deducted in value if the product is exchanged or in the
event of a refund. Partially or completely dismantled products cannot be accepted as a warranty
claim. In the event of an unjustified complaint or if outside the warranty period, the purchaser
shall generally bear the transport costs and the transport risk. Please report a warranty claim
in advance to the service centre (see below). It is generally agreed upon that the defective
product will be returned to the service address given below with a brief description of the fault by
organised return or, in the case of repair outside the warranty period, with sufficient postage, tak-
ing the appropriate packaging and shipping guidelines into account. Please note that your
product (depending on the model) will be free of all operating materials when returned for
safety reasons. The product sent to our service centre must be packaged in such a way that
damage to the product under complaint is avoided during transport.
After successful repair / replacement, we will send the product back to you free of charge. If
products cannot be repaired or replaced, a sum up to the purchase price of the defective product
may be refunded at our own discretion, taking into account any deduction for wear and tear.
These warranties are only for the benefit of the original private purchaser and cannot be as-
signed or transferred.
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