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Troubleshooting Guide:
Problem
Pressure Drop
(More than 40 psi loss at 8GPM)
Warm water output
Unit leaking water
No power to UV lamp when
system is plugged in
System has power but UV lamp
is not coming on (visible /
audible alarm activated)
Water is milky
System is vibrating
Excessive heat generated
Outlet water has bad taste
*Water hammer: Sudden closure of a control valve or stopping of a pump produces excessive pressure surges in a pipeline. These pressure surges can
cause significant damage to equipment and/or appliances directly attached to the water line. Water hammer is usually noted due to the characteristic
banging sounds when valves on the line are suddenly closed. Water hammer conditions must be immediately remedied, and damage to systems as a result
of this condition are not covered under warranty.
Should service be required or you have any questions regarding how to use your Vitapur
please contact Customer Service at: 1-877-447-4768 or customerservice@ghpgroupinc.com
Possible Cause
Prefilter(s) clogged
Water sitting in UV reaction chamber and
heating up due to infrequent use
Misaligned or cross-threaded
connections on inlet/outlet ports
Excessive water pressure
Water hammer* causing pressure spikes
Improperly sealed Quartz Sleeve o-ring
GFCI wall socket is tripped
Lamp not installed correctly
Lamp failure
Small air bubbles are trapped in water
Air purging from new filters/system
Not mounted securely
Water hammer* causing vibrations
Not being allowed sufficient space for
cooling
Operated in an excessive ambient
temperature
Water temperature is too high
Filters not installed
Filter(s) / Housing(s) not seated properly
Testing/source identification/additional
pre-treatment may be required
Solution
Replace filter cartridge.
Run tap for a short period of time.
Reinstall to ensure a solid connection with ports. Inlet/outlet threads on
UV chamber are NPT type and require thread sealant.
Install pressure regulator ahead of system.
Install a water hammer arrestor in system.
Re-align, apply o-ring grease and re-tighten retaining nut.
Reset, following manufacturer's instructions provided with the outlet.
Check socket with other appliances.
Ensure UV chamber is grounded.
Ensure all electrical ports/connections are dry.
Ensure lamp is installed correctly with electrical fitting (must be snug).
Replace UV lamp.
Leave tap on for short time.
Find source of air bubbles and correct (flush more).
Secure fasteners.
Install a water hammer arrestor in system.
Clear space for cooling (min. 6-12" / 15-30 cm clearance around unit).
Unplug unit until temperature is within ambient operating conditions.
Ensure treatment is on cold water side only (prior to heating of water).
Ensure filters are in position.
Ensure filters are correctly seated in the housing, and the housings are
seating properly.
Testing should be conducted to determine cause of bad taste. Additional
pre-treatment may be required.
product,
Manufactured and warranted by GHP Group Inc.
™
USA: 6440 W. Howard St. Niles, IL 60714-3302
Canada: 271 Massey Rd. Guelph, Ontario, N1K 1B2
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