Problem
Leaks water.
Has odours.
No bubbles are seen
(Bubble models only).
A message appears on
the display to alert that
dispenser is open.
Increased time of
washing
•
If a problem persists, contact a service center. The number of the service center is on the label attached to the
product.
•
Samsung is not liable for any damage to the product, any injury, or any other product safety issue caused by a
repair which does not follow the instructions in these Repair Guides. Any damage to the product caused by an
attempted repair (by anyone other than a Samsung certified service provider) will also not be covered by the
warranty.
CAUTION
Defrosting your washing machine
The washing machine may freeze when it drops below 0 °C.
1.
Turn off the washing machine, and unplug the power cord.
2.
Pour warm water over the water tap to loosen the water hose.
3.
Disconnect the water hose, and soak it in warm water.
4.
Pour warm water into the drum and leave it for about 10 minutes.
5.
Reconnect the water hose to the water tap.
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•
Make sure the door is properly closed.
•
Make sure all hose connections are tight.
•
Make sure the end of the drain hose is correctly inserted and secured to the drain
system.
•
Avoid overloading.
•
Use high efficiency (HE) detergent to prevent oversudsing.
•
Check the drain hose.
‐
Make sure the end of the drain hose is not placed on the floor.
‐
Make sure the drain hose is not clogged.
•
Check if there is something stuck between the door and the diaphragm.
‐
If there is something stuck between the door and the diaphragm, it may cause
a leak or damage to the diaphragm.
•
Excessive suds collect in recesses and can cause foul odours.
•
Run cleansing cycles to sanitise periodically.
•
Clean the door seal (diaphragm).
•
Dry the washing machine interior after a cycle has finished.
•
You may not be able to see bubbles if there is too much items in the drum.
•
Severely contaminated laundry may not generate bubbles.
•
Check if the detergent drawer is closed properly.
‐
Open the detergent drawer and close it again. Make sure it's closed properly.
•
The actual washing time may differ from the estimated time initially displayed on
the control panel upon cycle selection.
Action
2023-12-18
11:27:59