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Idiomas disponibles
Idiomas disponibles
TROUBLESHOOTING
Before Calling for Service
Please check the following before calling for service. If the problem persists, contact your local service
center.
Operation
Problem
The product does not
Is the power plug disconnected?
power on.
• Connect it to an outlet correctly.
Did the electricity get cut off?
• Check the power to other products in the house.
A noise occurs and
Has dust accumulated in the ultra-fine filter?
the fan speed is low.
• Clean the ultra-fine filter.
Has dust accumulated in the filter?
• Replace the filter.
Air purification is not
Is the indoor pollution severe?
done properly.
• Ventilate indoors before using the product.
Has dust accumulated in the ultra-fine filter?
• Clean the ultra-fine filter.
Has dust accumulated in the filter?
• Replace the filter.
Are you using it in a place that is too spacious or too open?
• Use a product that suits the size of the room.
• Avoid well-ventilated places such as doors, windows, etc.
Is there an obstacle nearby?
• Remove any nearby obstacles before operating the product.
Is the product installed in a corner?
• Move the product and reinstall it.
The air quality light
Move the appliance to a different room and see if the color changes.
stays red.
• Clean the Particle PM1.0 (super ultra-fine dust) sensor.
• Remove the power plug from the outlet and reconnect it one minute later.
A substance was sprayed near the product.
• Do not use sprays near the product.
The buttons on the
Is
control panel do not
• Press and hold the Lock button for 3 seconds to unlock.
work.
Odor
Problem
A strange odor
Was the product purchased recently?
comes out of the air
• This is the odor of activated charcoal, and is not harmful. This is similar to the odor you
outlet as well as the
filter.
(Lock) displayed on the display panel?
k
may experience in a brand new car. It will go away within a day following use.
Possible Cause & Solution
Possible Cause & Solution
TROUBLESHOOTING
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