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Troubleshooting Guide
Emergencies
Gas leaking from
cracked/cut/burned hose
Gas leaking from LP cylinder
Gas leaking from LP cylinder
valve
Gas leaking between LP
cylinder and regulator
connection
Fire coming through
control panel
Troubleshooting: Problem
Grease fire or continuous
excessive flame above
cooking surface
Burner will not light when
using the ignitor
Possible cause
Damaged hose
Mechanical failure due to aging or
mishandling
Failure of cylinder valve due to
mishandling or mechanical failure
Improper installation, loose
connection, failure of rubber seal
Fire in burner tube section of the
burner due to partial blockage
Possible cause
Too much grease buildup in burner
area
Gas issues:
1. Trying to light wrong burner
2. Burner not engaged with control
valve
3. Obstruction in burner
4. No gas flow
5. Vapor lock at coupling nut to LP
cylinder
6. Coupling nut and LP cylinder
valve not fully connected
Electrical issues:
1. Electrode cracked or broken;
sparks at crack
2. Electrode tip not in proper position
3. Wire and/or electrode covered
with cooking residue
4. Wires are loose or disconnected
5. Wires are short-circuited between
ignitor and electrode.
6. Push button sticks at bottom
sparking between ignitor and
electrode.
Ignitor issues:
1. Dead ignitor battery
2. Battery/ignitor cap not installed
correctly
NOTE: Try manually lighting burner
with a match. If burner lights
successfully, it is an ignitor issue.
Prevention/Solution
Turn off gas at LP cylinder, if hose is cut or cracked,
replace hose. Conduct LP cylinder leak test and
check regulator connection to the LP cylinder.
Turn off LP cylinder valve. Contact your LP dealer or
call 911.
Turn off LP cylinder valve. Return LP cylinder to gas
supplier.
Turn off LP cylinder valve, remove regulator from
cylinder and visually inspect the rubber seal for
damage. Conduct LP cylinder leak test and check
regulator connection to the LP cylinder.
Turn off control knobs and LP cylinder valve. After
the fire is out and grill is cold, remove the burner and
inspect for spider nests or rust. See natural hazards
and cleaning the burner assembly pages.
Prevention/Solution
Turn off LP cylinder. Leave lid open to allow the flames
to die down. After cooling, clean food particles and
excess grease from inside the firebox area, grease
cup/pan/tray, and other surfaces.
1. See instructions on control panel.
2. Make sure valve are positioned inside the burner
tubes.
3. Ensure burner tubes are not obstructed with spider
webs or other material; see cleaning section in
Cleaning and Maintenance.
4. Make sure LP cylinder is not empty. If LP cylinder
is not empty, check sudden drop in gas flow.
5. Turn off knobs and disconnect coupling nut from
LP cylinder. Reconnect and retry.
6. Turn the coupling nut approximately one-half to
three-quarters.
1. Replace electrode.
2. Tip of electrode should be pointing toward the port
hole in the burner. The distance should be 1/8" to
3/16". Adjust if necessary.
3. Clean wire and or electrode with rubbing alcohol
and clean swab.
4. Reconnect wires or replace electrode/wire assembly.
5. Replace ignitor wire.
6. Replace ignitor.
7. Inspect wire insulation and proper connection.
Replace wires if insulation is broken.
1. Replace battery.
2. Make sure 2 ends of the battery are oriented properly.
The "+" end should be toward the ignitor cap.
Rescrew the ignitor cap and make sure threads
are aligned fully.
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