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TROUBLESHOOTING
The washing machine may occasionally fail to work. Before contacting the Technical Assistance Service, make sure that the problem cannot be easily
solved using the following list.
Anomalies
The washing machine does
not start.
The wash cycle does not start.
The machine does not fill with
water or the indicator light
for the first wash cycle stage
flashes rapidly.
The washing machine
continuously loads and
unloads water.
The washing machine does
not drain or spin.
The washing machine
vibrates a lot during the spin
cycle.
The washing machine leaks.
The "Options" lights and the
START/PAUSE indicator light
flash while one of the wash
cycle progress and DOOR
LOCKED lights are lit in a fixed
manner.
There is too much foam.
The PUSH & GO function does
not activate.
Policies, standard documentation, ordering of spare parts and additional product information can be found by:
• Using the QR code in your appliance
• Visiting the website http://docs.indesit.eu and parts-selfservice.indesit.com
• Alternatively, contact our After-sales Service (See phone number in the warranty booklet). When contacting our After-sales Service, please
state the codes provided on your product's identification plate.
• For User's Repair & Maintenance Information visit www.indesit.com
The model information can be retrieved using the QR-Code reported in the energy label. The label also includes the model identifier that can be used
to consult the portal of the registry at https://eprel.ec.europa.eu
Possible causes / Solution
The appliance is not plugged into the socket, or not sufficiently to make contact.
There is no power in the house.
The washing machine door is not closed properly.
The ON/OFF
button has not been pressed.
The START/PAUSE
button has not been pressed.
The water tap has not been opened.
A delay has been set for the start time.
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START/PAUSE
button has not been pressed.
The drain hose is not fitted between 65 and 100 cm from the floor.
The free end of the hose is immersed in water.
The wall drainage system does not have a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch the appliance off and contact the
Technical Assistance Service. If the home is on one of the upper floors of a building, there may be problems relating
to back-siphonage, causing the washing machine to fill with water and drain continuously. Special anti-siphon
valves are available in shops and help to prevent this inconvenience.
The cycle does not include drainage: with certain cycles it must be started manually.
The drain hose is bent.
The
option is enabled: to complete the wash cycle, press the START/PAUSE
The drainage duct is clogged.
The drum was not unlocked correctly during installation.
The washing machine is not level.
The washing machine is tucked between furniture cabinets and the wall.
The water inlet hose is not screwed on properly.
The detergent dispenser drawer is obstructed.
The drain hose is not properly attached.
Switch off the machine and unplug it, wait for approximately 1 minute and then switch it back on again.
If the problem persists, contact the Technical Assistance Service .
The detergent is not suitable for machine washing (it should be marked with "for washing machine use" or "hand
wash and machine wash" or similar).
Too much detergent was used.
After switching the machine on, another option/program different from PUSH & GO was activated. Switch the
machine off and press the PUSH & GO button.
button.
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400011694382
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