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IMPORTANT! It is recommended to do memory download frequently, and every time before the battery is removed or changed. After the battery is
removed the time stamp of events saved prior removal of the battery will not be accurate.
If you are not certain there is anything in the memory, or if memory is emptied, you can try this trick:
- Drop the head sensor on the table so that you generate an impact to it (LED light blinks once for few seconds)
- Last information is transferred first, so check the index number of the impact you created. The index number is found in each profile's impact history and
can be found under the timestamp - it takes the form #X, #XX, #XXX (e.g. #5, #13, #150). The index numbers are ascending (e.g. #3, #4, #5, #6, #7), hence if
the impact you created, and the impact history impacts have consecutive index numbers to them (e.g. #6, #7, #8, #9, #10) and if there are no missing
numbers, the memory has been emptied successfully.
- If impacts are still missing from earlier times so that there have not been 464 evens or more between now and missing impact, it is possible that there is still
information in the memory. However, if 464 impacts or more have been recorded after the missing impact, this information is no longer available.
SOME TROUBLESHOOTING
The sensor does not turn on or function properly:
- The battery is inserted upside down.
- The battery is dislocated.
- The battery is empty, or almost empty.
- You pressed the button too fast or too slow, too weakly or on the side of the button.
Problems in adding the head sensor to the App:
- Try switching the sensor off and back on. Add the sensor immediately after switching it on.
- Register sensors one by one. Switch on only one sensor at the time. Switch other sensors off. Then switch the sensor you want to add off and back on and
try again.
- Not all mobile device brands and models have been tested and validated to work with ACT Head Impact Tracker smartphone mobile App. See the latest list
of tested brands and models in our Help FAQ in
www.act-tracker.com
- If your mobile device is not automatically connecting with the sensors (i.e. an event occurs, you are in Bluetooth® Wireless connection's reach, but information
is not appearing to the App) try with Active scanning. Depending on your mobile device, you might need to always use Active scanning to connect with the
sensors. Active Scan works like this: 1.) Click "Menu" (3 bars on the left upper hand corner) > Click "Start active scan" > text turns to say "Stop active scan" =
Active scanning is on until you switch it off. Stop Active scanning by clicking on text "Stop active scan". 2.) When the text says "Start active scan" = Active
scanning is off. 3.) If needed, always use active scanning when you want to connect to the sensors.
Impact/event occurred but there is no notification about it on the App:
- Check that the sensor is on.
- Switch the sensor off and back on.
- Switch Bluetooth® Wireless connection off and back on in your mobile device.
- Change the battery. The sensor does not function properly when the battery is almost empty.
- App must have permission to use "Location" and "Specific location" if so defined.
- You also must give App permission to use "Nearby devices" in mobile devices where applicable.
- Bluetooth wireless connection must be enabled and active for the App and always when using with the head sensor(s) and want to get data in near-real-
time.
- Mobile data (and roaming if needed) must be on and active or you must be connected to Wi-Fi when using the head sensor, or ACT Head Impact Tracker will
not work as intended. Check that they are all enabled, switched on and active.
- Keep the distance of the sensor and mobile device with App listening to it as short as possible. The reach could be less than 10 meters in some conditions.
If the data connection is missing, recorded impact information is saved in the head sensor and delivered when the sensor is connected to assigned App or the
App to the Cloud again.
- The mobile phone with the App is not compatible with ACT Head Impact Tracker system. There are brands and models we have not yet tested, or have found
not to work as intended, or do not to work at all with ACT Head Impact Tracker system. Please see frequently updating list of brands and models tested in our
FAQ (www.act-tracker.com). If your mobile device is not automatically connecting with the sensors (i.e. an event occurs, you are in Bluetooth® Wireless
connection's reach, but information is not appearing to the App) try with Active scanning. Depending on your mobile device, you might need to always use
Active scanning to connect with the sensors. Active Scan works like this: 1.) Click "Menu" (3 bars on the left upper hand corner) > Click "Start active scan" > text
turns to say "Stop active scan" = Active scanning is on until you switch it off. Stop Active scanning by clicking on text "Stop active scan". 2.) When the text says
"Start active scan" = Active scanning is off. 3.) If needed, always use active scanning when you want to connect to the sensors.
How to retrieve unsent impact information from the sensor:
- We recommend that you do this periodically and every time before you remove the battery: Switch the sensor off and back on in the close proximity to the
mobile phone with the App to retrieve any unsent information. The saved impact data will be added to your impact history.
Visit our Help FAQ on our website www.act-tracker.com for more help. If nothing helps, the sensor may be defective, or corrupted in manufacturing,
transportation or handling. Please contact Northern Sports Insight and Intelligence via email (contact@norspo.com), or the reseller where you bought the
sensor from.
WARNING!
- Keep the product and packaging out of reach of children and animals. Risk of suffocation!
- Not suitable for children under 36 months of age. Contains small parts. Risk of suffocation!
- Check the product for damage and wear before every use.
- Check that all parts and locking mechanisms are secure before each use.
- The product may be used only when in good working order and condition.
- Use in adult supervision.
- Do not modify the head sensor in any way. Use only the way instructed.
WARNING REGARDING CR2032 COIN CELL BATTERY!
- Keep out of reach of children and animals.
- Swallowing and ingestion can lead to chemical burns, perforation of intestinal soft tissues and death.
- If you suspect a battery has been swallowed or entered in any body part, seek medical attention immediately.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
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