Troubleshooting guide
Troubleshooting
If you have any of the problems listed below try the solutions given.
Problem
The buttons
cannot be pressed
Child lock is activated.
properly.
The time is not
The Eco(power-saving)
displayed.
function is set.
The microwave
Power is not supplied.
oven does not
The door is open,
work.
When power is
connected, the
The door is not properly
microwave oven
closed.
immediately
starts to work.
The door cannot
Food residue is stuck
be opened
between the door and
properly.
microwave oven interior.
Metal containers are used
There are sparks
during the microwave oven/
during cooking.
thawing functions.
The microwave
There is not sufficient
oven exterior is
ventilation space for the
too hot during
microwave oven.
operation.
12 English
Simple_MG23DG4524ATE1_DE68-04756H-00_EN.indd 12
Simple_MG23DG4524ATE1_DE68-04756H-00_EN.indd 12
Cause
Action
Deactivate Child lock.
Turn off the Eco function.
Make sure power is supplied.
Close the door and try again..
Close the door and check
again.
Clean the microwave oven
and then open the door.
Do not use the metal
containers.
There are intake/exhaust
outlets on the front and rear
of the oven for ventilation.
Keep the gaps specified in
installation guide.
Problem
Cause
The door has been left open
The interior light
for a long time.
is dim or does not
turn on
The interior light is covered
by residue.
Cooking is
To ventilate the oven, the
finished,but the
cooling fan continues to run
cooling fan is still
for about 3 minutes after
running.
cooking is complete.
There is a
popping sound
Cooking sealed food or using
during operation,
a container with a lid may
and the oven
causes popping sounds.
doesn't work.
If the Auto Cook function
A beeping sound
is being used, this beeping
occurs during
sound means it's time to
cooking.
turn over the food during
thawing.
While turning, the
There is no roller ring, or the
turntable comes
roller ring is not properly in
out of place or
place.
stops turning.
Action
The interior light may
automatically turn off when
Eco function operates. Close
and open the door or press
the Stop/Eco button.
Clean the inside of the oven
and check again.
This is not an oven
malfunction.
Do not use sealed containers
as they may burst during
cooking due to expansion of
the contents.
After turning over the food,
press the Start/+30s button
again to restart operation.
Install the roller ring and then
try again.
1/31/2024 8:19:06 AM
1/31/2024 8:19:06 AM