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Within the warranty period, you can enjoy return, exchange, and repair services in
accordance with these policies.
Warranty Period
The warranty periods for our products are as follows:
Product
SuperBaseV/Satellite Battery/Smart Home
Panel
400W Solar Panel/320W Solar Panel/
Mobile EV Charger/All SuperBase V related
accessories
SuperBase Pro/SuperBase M
200W Solar Panel/All SuperBase Pro and
SuperBase M related accessories
Power banks
Smart PVHub and AB2000
AIO 2400
PVHub accessories, solar cables, battery
cables and microinverter cables
A Warranty Extension is offered for some of our products. To receive a warranty extension, you'll
need to register your product in the Zendure app, and there may be additional costs or other
conditions involved.
The table above indicates the warranty periods for products purchased from Zendure or its retail
partners. Warranty periods for products ordered through Zendure's crowdfunding campaigns
(Kickstarter, Indiegogo, etc.) may differ. Please review your product's documentation for more
information.
NOTE:This Warranty policy is limited to zendure products only. In the case of ancillary parts or
add-on devices supplied by zendure, Please refer to the warranty terms provided by the relevant
manufacturer.
The effective warranty period starts from the date of the product's purchase, as indicated on the
appropriate invoice, receipt, or billing statement.
To verify your purchase and to better serve you, we may require information about your order
(the sales receipt including date of purchase, order ID/number, and the name of the retailer), your
warranty card, and when applicable, your product's serial number.
16
Base Warranty
3 Years
3 Years
2 Years
2 Years
2 Years
10 Years
10 Years
1 Year
Warranty Extension*
2 Years
N/A
1 Year
N/A
N/A
N/A
N/A
N/A
10
Year
Warranty
Total Warranty
5 Years
3 Years
3 Years
2 Years
2 Years
10 Years
10 Years
1 Year
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