FAQ & Troubleshooting
PROBLEM
Low / slow
Low water pressure
production
It takes longer
than 3 hours to
fill the tank
Crimps in tubing
Clogged filters
Low water flow
Check the air pressure in the tank
from the faucet
RO holding tank valve
Check for sanitize gasket in sanitizer
Small amount of
System startup
water in the tank
Low water pressure
Too much air in the holding tank
Under Sink / Maintenance
CAUSE
SOLUTION
Make sure the water supply is turned on and the
valve is all the way open.
Tap water pressure should be at a minimum of 275
kPa. If your home does not have 275 kPa, we suggest
replacing your under sink purifier with an AquaTru
countertop model that comes with a built-in pump.
Check tubing and straighten and replace as needed.
If the production rate previously was high but it has
gone down significantly over a period of months, you
should replace the Pre-Filter and RO Filter.
The RO holding tank should have a pressure of 6 to
8 PSI when empty. Use a pressure gauge and pump
with a Schrader valve connector to refill the tank.
Make sure that the holding tank valve is fully open.
The TruPure Holding Tank Sanitizer is shipped
with the gasket stored inside the sanitizer. Before
installing, unscrew the sanitizer to access the small
bag inside that holds the gasket, and use that gasket
when installing the RO holding tank valve.
Normally it takes about 2 hours to fill one tank.
Note: Low incoming water pressure and
water temperature can drastically reduce
the water production rate.
Tap water pressure should be at a minimum of 275
kPa. If your home does not have 275 kPa we suggest
replacing your under sink purifier with an AquaTru
countertop model that comes with a built-in pump.
The RO holding water tank should have a pressure of
55 kPa when empty. Use a pressure gauge to check
the pressure. If the reading is higher than 55 kPa, let
air out using the Schrader valve on the bottom of the
tank.
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