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TROUBLESHOOTING
Normal sounds you may hear
The following sounds may be heard while the washer is operating. They are normal.
Clicking:
• Lid lock relay when the lid locks and unlocks.
• The washer will make a series of clicking noises as it changes the cleaning mode.
High pitched noise:
The wash basket spins faster to remove moisture from the load.
Spraying or hissing:
Water spraying or circulating during the cycle.
Humming or gurgling:
Drain pump pumping water from the washer at the end of a cycle.
Water sloshing sound:
A liquid in the balance ring around the wash basket helps the basket spin smoothly.
(Washer is turned off and tub is rotated.)
Sound of water being added after the washer has already been operating:
• The washer adapts to the load size and type to add more water to the cycle as needed.
• The wash load may be unbalanced. If the washer senses that the load is unbalanced, it will stop and refill to redistribute the
load.
• The washer may be diluting laundry additives to add to the wash load.
Before calling for service
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage.
If your washer does not function properly or does not function at all, check the following before you call for service.
Problem
Rattling and clanking
y Foreign objects, such as keys, coins, or
noise
Thumping sound
y Heavy wash loads may produce a thumping
y Washer load may be out of balance.
Vibrating noise
y Wash load may be unevenly distributed in
y Not all leveling feet are resting firmly on
y Floor not rigid enough.
Water leaking around
y Fill hose connection is loose at tap or
washer
y House drain pipes are clogged.
y Large items such as pillow and blanket
Excessive sudsing
y Too much detergent or incorrect detergent. y Reduce detergent amount or use low-sudsing
Possible Causes
safety pins, may be in drum or pump.
sound.
the drum.
the floor.
washer.
over the tub.
Solutions
y Stop washer and check drum for foreign objects. If
noise continues after the washer is restarted, call for
service.
y This is normal. If sound continues, the washer is
probably out of balance. Stop and redistribute the
wash load.
y Stop and redistribute the wash load.
y Stop washer and rearrange the wash load.
y Adjust the leveling feet. Make sure all four feet are in
firm contact with the floor while the washer is in the
spin cycle with a load.
y Make sure that the floor is solid and does not flex.
Refer to Flooring in the Installation section.
y Check hoses. Check and tighten hose connections.
y Unclog drain pipe. Contact a plumber if necessary.
y Check the cycle. If you wash large items, use BULKY/
BEDDING cycle.
y Stop washer and check the load position. Lay bulky
items into the tub.
detergent.
Only use detergent with the HE
(High-Efficiency) logo.
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