Troubleshooting
The following table will assist you in fixing faults:
Problem
Device does not start
Weak or no suction power/
throughput
Service
Guarantee
Dear Customer,
This product is provided with a 3 year
guarantee from the date of purchase.
In case of defects, you have statutory
rights against the seller of the product.
These statutory rights are not restricted by
our guarantee presented below.
Terms of Guarantee
The guarantee period begins on the date
of purchase. Please retain the original re-
ceipt. This document is required as proof
of purchase.
If a material or manufacturing defect oc-
curs within three years of the date of pur-
chase of this product, we will repair or
replace – at our choice – the product
for you free of charge. This guarantee re-
quires the defective product and proof of
purchase to be presented within the three-
Possible cause
On/Off switch (3) turned off Check the position of the
No mains power supply
On/Off switch (3) is broken
Worn out carbon brushes
Defective motor
Suction hose (9) or nozzles
blocked
Dirty water tank (1) full
year period with a brief written description
of what constitutes the defect and when it
occurred.
If the defect is covered by our guaran-
tee, you will receive either the repaired
product or a new product. No new guar-
antee period begins on repair or replace-
ment of the product.
Guarantee Period and Statutory
Claims for Defects
The guarantee period is not extended by
the guarantee service. This also applies
for replaced or repaired parts. Any dam-
ages and defects already present at the
time of purchase must be reported imme-
diately after unpacking. Repairs arising
after expiry of the guarantee period are
chargeable.
Guarantee Cover
The product has been carefully produced
in accordance with strict quality guidelines
GB
Error correction
On/Off switch
Check the socket, mains con-
nection cable, plug and fuse
and have them repaired by a
qualified electrician if neces-
sary.
contact the service centre.
Removing obstructions and
blockages
Emptying the dirty water
tank, p. 21
MT
23