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FREQUENTLY ASKED QUESTIONS
What is the best humidity setting?
We recommend setting your dehumidifier between
40-45%.
Is the air that comes out of the dehumidifier
supposed to be hot?
Yes, usually this air feels warm.
Why isn't the dehumidifier collecting any water?
There may not be enough humidity in your
environment or the relative humidity might be set
higher than ambient humidity.
Does the fan run continuously?
In continuous mode, the fan will run continuously.
In smart dehumidify mode or manual mode the fan
will cycle on and off.
Can I use an extension cord?
No, the dehumidifier is built to operate using the
power cord provided.
Does the timer cycle on and off forever?
The on and off timers can be used at the same time
however, they will only cycle one time and then
resume normal functioning.
How do I hook up my direct drain?
Remove the cover from the continuous drain outlet
and attach the provided connector and drain hose
to the back of the appliance. Direct the other end of
the drain hose to a bucket or floor drain.
Does the filter light come on when it is dirty?
The filter light comes on automatically after about
250 hours of use even if the filter is clean. Clean the
filter and then press the filter button to turn the filter
light off.
What is the plastic piece in the bucket?
This rounded piece is called a buckle and is clipped
on to the back of the dehumidifier. It is used to wrap
the power cord during long term storage of the
dehumidifier. The small piece is the connector which
connects the provided drain hose to the appliance.
TROUBLESHOOTING
Appliance will not operate
• Plug is not fully inserted into the wall outlet
• Blown fuse or circuit breaker
• Ambient humidity is lower than the set humidity
• Bucket is full or is not in the proper position
Insufficient dehumidifying
• Air filter is dirty
• Blocked air flow
• Appliance size is too small for application
• Ambient humidity is lower than the set humidity
Noise
• Air filter is dirty
• Bucket is not in proper position
• Floor surface is not level
Odors
• Formation of mold or mildew on internal wet
surfaces
• Place an algaecide tablet in the water bucket
Water on floor
• Hose connection is loose
• Drain cover has been removed
Frost build up
• When ambient temperature is below 5°C (41°F)
frost may form
• The appliance will defrost automatically during
which the compressor temporariy shuts off while
the fan continues to operate. Once the defrost
process is finished, the appliance will resume its
previous operational settings
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