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Troubleshooting Tips... Before you call for service
Problem
Moisture forms on
outside of cabinet
Interior light does not
work
Lid won't fully close by
itself
Slow starting time after
being off
Excessive frost buildup
Freezer external surface
temperature is warm
Louder sound levels
whenever freezer is on
Higher sound levels
when compressor comes
on
Popping or cracking
sound when compressor
comes on
Bubbling or gurgling
sound, like boiling water
Moisture forms on inside
freezer walls
Odors in freezer
49-1000746 Rev. 0
Possible Causes
Not unusual during periods of
high humidity.
Lid may not be seating properly,
causing cold air from inside the
freezer to meet warm moist air
from the outside.
No power at outlet.
Freezer is unplugged.
Package holding lid open.
Built-in overload protection.
Lid left open.
Too frequent or too long lid
openings.
Not unusual during periods of
high humidity.
The external freezer walls can
be as much as 30°F warmer than
room temperature.
Modern freezers have increased
storage capacity and more stable
temperatures. They require a high-
efficiency compressor.
Freezer operates at higher
pressures during the start of the
ON cycle.
Metal parts undergo expansion
and contraction, as in hot water
pipes.
Refrigerant (used to cool freezer)
is circulating throughout the
system.
Weather is hot and humid,
which increases internal rate of
frost/condensation buildup.
Lid may not be seating properly.
Lid is kept open too long, or is
opened too frequently.
Interior needs to be cleaned.
Foods with strong odors are in the
freezer.
What To Do
Wipe surface dry.
See Preparing to install the freezer.
Replace fuse or reset the breaker.
Push the plug completely into the outlet.
Move package to a different location.
This is normal after being off.
Check to see if package is holding lid open.
Open the lid less often.
Wipe surface dry.
This is normal while the compressor works
to transfer heat from inside the freezer
cabinet.
This is normal. When the surrounding noise
level is low, you might hear the compressor
running while it cools the interior.
This is normal. Sound will level off or
disappear as freezer continues to run.
This is normal. Sound will level off or
disappear as freezer continues to run.
This is normal.
This is normal.
See Preparing to install the freezer.
Open the lid less often.
Clean interior with sponge, warm water and
baking soda.
Cover the food tightly.
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