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Smart Diagnosis
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE's negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select the
TM
Smart Diagnosis
feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
TM
Smart Diagnosis
feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.
1
Press the Power button to turn on the
appliance.
• Do not press any other buttons.
2
Place the mouthpiece of your smartphone
close to the Power button.
3
TM
Function
4
NOTE
• For best results, do not move the smartphone
SMART FUNCTIONS
Press and hold the Temp. button for 3
seconds or until the audible tones start. Hold
the smartphone mouthpiece to the Power
button until the data transfer is complete.
• Keep the smartphone in place until the data
transfer has finished. Time remaining for
data transfer is displayed.
After the data transfer is complete, the
diagnosis will be displayed in the application.
while the tones are being transmitted.
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