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Idiomas disponibles
Product Maintenance
1.
After using the product, please use water to clean the machine, and
you can remove the dirt or stains attached to the machine by shaking
or wiping with a soft cloth.
2.
After cleaning, please shake the machine to remove as much residual
water as possible.
3.
Wipe the machine with a clean, dry soft cloth.
Note
Do not remove the battery during cleaning.
A small amount of water will still flow out of the machine after
cleaning, this is normal.
If you use sharp or hard objects to wipe the product during cleaning,
it will cause scratches.
After cleaning, please remove the battery as soon as possible, and use
a soft cloth to wipe the external surface of the battery.
After cleaning, the battery can be placed in a cool and ventilated place to
dry, do not use hair dryers and other equipment or place it in the sun.
Product Storage
If you intend to leave the product unused for a long time, please follow
the following storage instructions:
1.
Please ensure that this product is stored in a cool, ventilated place
above 0°C and below 45°C.
2.
Avoid placing in poorly ventilated areas or where humidity exceeds
65% RH.
3.
Please keep the product away from direct sunlight.
4.
Keep away from high temperatures and sources of fire, and out of the
reach of children.
5.
Keep the product away from any equipment generating strong
magnetic field.
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6.
Please take out the machine at least once a month and run it for
about 10 seconds to avoid corrosion that may be caused by changes
in the storage environment.
Note
For battery storage, please refer to Battery Storage and Care.
General Troubleshooting
Fault
Solutions
1. Check if the battery is charged.
Unable to start up
2. Contact Sublue or a Sublue authorized
after-sales service organization.
1. Use tools to move the blades and check if they can
Motor operation
rotate smoothly.
2. Contact Sublue or a Sublue authorized
failure
after-sales service organization.
Unable to display
Contact Sublue or a Sublue authorized
on the screen
after-sales service organization.
1. Press and hold the gear shift button for 10 seconds
Screen freezes and
to restart the screen.
cannot be controlled
2. Contact Sublue or a Sublue authorized
after-sales service organization.
1. Check if there is any damage around the battery
contacts
2. Check if the host sealing gasket is damaged or
Corrosion of
protruding
battery contacts
3. If the stains are light, clean with a dry cloth and try
treating the battery contacts with petroleum jelly.
4. Contact Sublure or Sublure authorized after-sales
service organization
The battery is
Contact Sublue or a Sublue authorized
damaged or bulging
after-sales service organization.
Battery charging
Contact Sublue or a Sublue authorized
exception
after-sales service organization.
Warranty Card
Precautions
1.
If the product fails, please contact Sublue or your dealer for a solution as soon as possible.
2.
If you need to ship the product for repair, please fill out this warranty card together with a valid purchase invoice and send the product to
Sublue authorized after-sales service agency.
Warranty Policy
1.
This warranty policy applies only to Sublue products that you have purchased through regular channels, and not for products that have been
resold.
2.
No warranty will be issued if the product fails as a result of unauthorized disassembly, modification, use of non-original parts or addition of
other functional devices.
3.
During the warranty period, Sublue will provide free warranty services. In some regions, repair services may not be available, and the content of
after-sales policies may vary from region to region. For local information, please contact Sublue or your sales representative.
4.
Cross regional repairs will be charged a service fee. For local information, please contact Sublue or your sales representative.
Note
After-sales policy may be adjusted due to regulations or industry standards, please refer to Sublue's official website for the latest after-sales
policy.
Warranty Period
From the date of purchase by the customer, in the event of poor performance or malfunction of the product itself, after inspection and
confirmation by SUBLUE and its authorized repair center, the customer can receive repair services according to the warranty period of the entire
product and its various components. The specific warranty period is as follows:
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