GoodHome GHLAC09-MK Manual Del Usuario página 14

Problem
5. My Myko
5059340831558_MNL_IN_V04.indd 14 5059340831558_MNL_IN_V04.indd 14
Possible Cause
My Myko product is not connecting
the Wi-Fi.
My product cannot find any Wi-Fi
networks.
My product is in a location that does
not have Wi-Fi. Can I still use it with
the Myko app?
I cannot find the QR code.
The QR code has become
damaged. How do I add the
product?
I lost my QR code. How do I add a
product?
A product is on another account.
How do I transfer it?
My product is offline for long
periods of time.
The product is on and I scanned
the QR code, but the app cannot
connect to it.
Can I scan the same QR code to
add multiple products?
14
Solution
Make sure your product is
connected to a power source.
Your internet connection or Wi-Fi
network may be down.
Make sure you have a 2.4GHz
capable Wi-Fi network within
range of the product you are
trying to add.
Yes. Use the app on a phone with
an internet connection like LTE.
The phone must be within
Bluetooth range of your Myko
product.
It is on the device housing.
Under the QR code are numbers.
You can enter those in manually
instead of scanning the code.
Make sure the product is
connected to power.
In the Myko app, tap +, then Add
Product.
Scan the QR code and it will
transfer to your account.
Make sure your Wi-Fi signal
strength is suficient. You may
need to move your router, use
mesh Wi-Fi, or Wi-Fi extenders.
Turn off Bluetooth on your phone
and turn it back on. Then, scan
the QR code. If the problem
persists, turn your phone off and
on, then try again.
No. Each product has a unique
QR code.
08-12-2023 12:10:22 08-12-2023 12:10:22