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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call
for service.
Problem
Not spinning or agitating
Leaking water
Not draining
Not spinning
Possible Cause
Drain hose is kinked or
improperly connected
Household drain may
be clogged
Drain hose siphoning; drain hose
pushed too far down the drain
Washer pump filter may
be clogged
Load is out of balance
Door gasket is damaged
Door gasket not damaged
Check back left of washer
for water
Fill hoses or drain hose is
improperly connected
Household drain may
be clogged
Drain hose is kinked or
improperly connected
Household drain may
be clogged
Drain hose siphoning; drain hose
pushed too far down the drain
Washer pump filter may
be clogged
Drain hose is kinked or
improperly connected
Household drain may
be clogged
Drain hose siphoning; drain hose
pushed too far down the drain
Washer pump filter may
be clogged
Load is out of balance
Motor is overheated
Door is open
What To Do
• Straighten drain hose and make sure washer is not
sitting on it.
• Check household plumbing. You may need to call
a plumber.
• Ensure there is an air gap between hose and drain.
• Clean Pump Filter – Open the pump access door (use a coin)
and remove the pump filter by turning it counterclockwise and
pulling out. Clean the filter, removing all loose debris, and put filter
back in place.
• Redistribute clothes and run drain & spin or rinse & spin.
• Increase load size if washing small load containing heavy
and light items.
• Check to see if gasket is seated and not torn. Objects
left in pockets may cause damage to the washer (nails,
screws, pens, pencils).
• Water may drip from the door when the door is opened.
This is a normal operation.
• If this area is wet, you have oversudsing condition.
Use less detergent.
• Make sure hose connections are tight at washer and
faucets and make sure end of drain hose is correctly
inserted in and secured to drain facility.
• Check household plumbing. You may need to call
a plumber.
• Straighten drain hose and make sure washer is not
sitting on it.
• Check household plumbing. You may need to call
a plumber.
• Ensure there is an air gap between hose and drain.
• Clean Pump Filter – Open the pump access door (use a coin)
and remove the pump filter by turning it counterclockwise and
pulling out. Clean the filter, removing all loose debris, and put filter
back in place.
• Straighten drain hose and make sure washer is not sitting on it.
• Check household plumbing. You may need to call a plumber.
• Ensure there is an air gap between hose and drain.
• Clean Pump Filter – Open the pump access door (use a coin)
and remove the pump filter by turning it counterclockwise and
pulling out. Clean the filter, removing all loose debris, and put filter
back in place.
• Redistribute clothes and run drain & spin or rinse & spin.
• Increase load size if washing small load containing heavy
and light items.
• Washer motor will stop if it becomes overheated. It will
automatically restart after a cool-down period of up to
2 hours (if washer has not been manually turned off).
• Make sure door is closed.
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