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en-us_main.book.book Page 38 Monday, February 26, 2024 2:45 PM
38 TROUBLESHOOTING
Problem
Unbalance
Heavy articles are mixed with lighter items.
• Always try to wash articles of somewhat similar weight to allow the washer to evenly
The load is out of balance.
• Manually redistribute the load if articles have become tangled, preventing the automatic
No water detected
The water level sensor is not working correctly.
• Close the water faucets, unplug the washer, and call for service.
Motor error
A motor error has occurred.
• Allow the washer to stand for 30 minutes and then restart the cycle.
• If the error code is still displayed, call for service.
Water too high
Water level is too high due to a faulty water valve.
• Close the water faucets, unplug the washer, and call for service.
Freeze error
Inlet hose, drain hose or drain pump is frozen.
• See Care in Cold Climates.
No temp detected
Control error.
• Unplug the washer and wait 60 minutes. Reconnect power and try again.
• If the error code is still displayed, call for service.
Vibration sensor
Vibration sensor is malfunctioning.
• Call for service.
Turbidity sensor
Turbidity sensor is malfunctioning.
• Call for service.
Steam error
The steam function did not work properly.
• Call for service.
Power failure
There was a power interruption or the power cord was not properly plugged in.
• Plug in the power cord or press the Start/Pause button to restart the cycle.
Oversudsing
Too much detergent was used.
• Do not add more than the recommended amount of detergent.
Too much sudsing detected.
• The washer will operate the suds reduction cycle for about 2 hours.
Voltage abnormality
Abnormal voltage detected.
• Unplug the power plug. If error recurs, call for service.
Temp sensor error
Thermistor is malfunctioning.
• Unplug the product and call for service.
Filter assembly
The filter has been removed.
• Install the filter.
Drum temp error
Drum temp is too high.
• Unplug and call for service.
Compressor error
Compressor is malfunctioning.
• Unplug the product and call for service.
Fan motor error
Fan motor is malfunctioning.
• Unplug the product and call for service.
distribute the weight of the load for spinning.
rebalancing from working properly.
Possible Cause & Solution
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