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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Washer won't operate
Water temperature
is incorrect
Water won't drain
Water leaks
SensorWash indicator
light (on some models)
is not illuminated
SensorWash wash
temperature is incorrect
(Review SensorWash
in the About washer
features section)
10
Possible Causes
Washer is unplugged
Water supply is turned off
Controls are not set
properly
Lid is open
Circuit breaker/fuse is
tripped/blown
Control is not set properly
Water supply is turned off
or improperly connected
Water valve screens are
stopped up
House water heater is
not set properly
Drain hose is kinked or
improperly connected
Fill hoses or drain hose is
improperly connected
Household drain may
be clogged
Constant water pressure
to the fill hoses at the
water source
Washer is NOT in a wash fill
cycle or a warm rinse fill cycle.
The washer is in a cold rinse cycle. • This is normal. The SensorWash feature is designed not
All the water in the water heater
has been used.
What To Do
• Make sure cord is plugged securely into a working outlet.
• Turn both hot and cold faucets fully on.
• Check controls and make sure Cycle knob is pulled out
to ON position.
• Close lid and pull Cycle knob out to ON position.
• Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have separate outlet.
• Check water temperature control and adjust.
• Turn both hot and cold faucets fully on and make sure
hoses are connected to correct faucets.
• Turn off the water source and remove the water
connection hoses from the upper back of the washer.
Use a brush or toothpick to clean the screens in the
machine. Reconnect the hoses and turn the water
back on.
• Make sure house water heater is delivering water
at 120°F.–140°F.(48°C.–60°C.).
• Straighten drain hose and make sure washer is not
sitting on it.
• Top of drain outlet should be less than 8 ft. above floor.
• Make sure hose connections are tight at faucets and
make sure end of drain hose is correctly inserted in
and secured to drain facility.
• Check household plumbing. You may need
to call a plumber.
• Tighten hoses at the faucets and turn the water off
after each use.
• Check condition of the fill hoses; they may need
replacement after 5 years.
• This is normal. Light only illuminates during wash fills
and warm rinse fills.
to activate during a cold rinse cycle so that the coldest
water available is used.
• Wait until the water in the water heater is heated to the
correct temperature.
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