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EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
Problem
• Damaged hose.
Gas leaking from
cracked/cut/burned
hose.
• Mechanical failure due to rusting or
Gas leaking from LP
mishandling.
cylinder.
• Failure of cylinder valve from
Gas leaking from LP
mishandling or mechanical failure.
cylinder valve.
• Improper installation, connection not
Gas leaking between
tight, failure of rubber seal.
LP cylinder and
regulator connection.
Fire coming through
• Fire in burner tube section of burner
control panel.
due to blockage.
Drip fire or continuous
• Too much drip buildup in burner
excessive flames
area.
above cooking surface.
Troubleshooting
Problem
GAS ISSUES:
Burner(s) will not
• Trying to light wrong burner.
light using igniter.
(See Electronic
• Burner not engaged with control valve.
Ignition
Troubleshooting
• Obstruction in burner.
also)
• No gas flow.
Continued on next
page.
• Vapor lock at coupling nut to LP
• Coupling nut and LP cylinder valve not
• Electrode cracked or broken; "sparks at
crack.
• Electrode tip not in proper position.
• Wire and/or electrode covered with
cooking residue.
• Wires are loose or disconnected.
• Wires are shorting (sparking) between
igniter and electrode.
• Dead battery.
Possible Cause
Possible Cause
cylinder.
fully connected.
Prevention/Solution
•Turn off gas at LP cylinder or at source on natural gas systems. If the
hose is cracked or cut but not burned, simply replace valve / hose /
regulator. If the hose is burned, the cause could be other than a
faulty valve/hose/regulator. Discontinue use of grill until a plumber
or gas technician has investigated and corrected the problem.
• Replace LP cylinder.
• Turn off LP cylinder valve. Return LP cylinder to gas supplier.
•Turn off LP cylinder valve. Remove regulator from cylinder and
visually inspect rubber seal for damage. See LP Cylinder Leak Test
and Connecting Regulator to the LP Cylinder.
•Turn off control knobs and LP cylinder valve. Leave lid open to allow
flames to die down. After fire is out and grill is cold, remove burner
and inspect for spider nests or rust. See Spider Alert and Cleaning
the Burner Assembly sections of this Use & Care Guide.
• Turn off control knobs and LP cylinder valve. Leave lid open to
allow flames to die down. After cooling, clean food particles and
excess drip from inside firebox area, drip tray, and other surfaces.
Prevention/Solution
• See instructions on control panel and in Use and Care section.
• Make sure valves are positioned inside of burner tubes.
• Ensure burner tubes are not obstructed with spider webs or
other matter. See cleaning section of Use and Care.
• Make sure LP cylinder is not empty. If LP cylinder is not empty,
refer to "Sudden drop in gas flow."
• Turn off knobs and disconnect coupling nut from LP cylinder.
Reconnect and retry.
• Turn the coupling nut approximately one-half to three-quarters
additional turn until solid stop. Tighten by hand only - do not use
tools.
• Replace electrode(s).
Main Burners:
• Tip of electrode should be pointing toward gas port opening
on burner. The distance should be 1/8" to 1/4". Adjust if
necessary.
Side burner
• Tip of electrode should be pointing toward gas port opening
on burner. the distance should be 1/8" to 3/16". Adjust if
necessary.
• Clean wire and/or electrode with rubbing alcohol and clean
swab.
• Reconnect wires or replace electrode/wire assembly.
• Replace igniter wire/electrode assembly.
• Replace with a new AA-size alkaline battery.
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