Customer Service - Royal Catering RCFW 120PRO Manual De Instrucciones

7.5 Disk and Blade
Both the blade and disk can deteriorate in time. Exchange these parts if necessary.
8 SCRAPPING
8.1 Security
If the appliance for some reason is to be put out of service, make sure it can no lon-
ger be used: disconnect and remove all electrical connections.

8.2 Customer Service

Please contact your customer service and join following information:
• Invoice number and serial number (the latest is to be found on the technical
plate on the device)
• If relevant, a picture of the damaged, broken or defective part
• It will be easier for your customer service clerk to determinate the source of
the problem if you make a detailed and precise description of the matter. Avoid
formulations like "the device doesn´t work", which may mean that it doesn´t slice
properly or even not at all. Though, those two possibilities have a different causa-
tion!
The more detailed your information, the quicker the customer service will be able to
answer your problem rapidly and efficiently!
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PROBLEM
The result is not smooth enough
There is still food in the device, but
nothing is coming out at the outlet
opening.
The motor stops rotating during use
The feeding screw is empty, but the
motor still doesn´t work properly
The meat mincer often gets obstructed
The feeding screw vibrates in the
housing while working
Food is coming out of the device
CAUSE / SOLUTION
Use the right disk or mince the meat again
The meat mincer is obstructed. See chapter
"solving an obstruction"
The overload security might have stopped
the motor. See chapter "solving an obstruc-
tion"
• Check the power supply of the device
• A piece of bone may block the blade.
Stop the device and unmount the ma-
chine according to chapter "cleaning" to
solve the problem.
• In case you cannot solve it, contact your
customer service
• Maybe you´re working to fast. Press the
food with the pestle slowlier/lighter
• ou may be use a very fine disk for too
chuncky pieces of meat. Start working
with a rougher disk.
• The fixing screw on the side of the
device is not tightened properly. Turn off
the device and tighten the fixing screw
by pressing with one hand on the min-
cing block towards the housing
• Some connections are not tightened
enough. Stop the device and unmounts
it as explained in chapter "cleaning", and
remount it properly.
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