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Additional
information
Disposal information
Dyson products are made from high grade
recyclable materials. Recycle where possible.
When your Dyson machine reaches the
end of its life, we are responsible for its safe
disposal. You can send your old Dyson
machine back to us and we will organise for
it to be recycled. Please note that not all parts
are recyclable. Recycling of parts is subject
to the capabilities of 3rd party suppliers.
Available in Australia only.
Simply:
1. Box up your old Dyson machine.
2. Either post or drop off to the
address below.
Dyson We Recycle
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
Your guarantee
Terms and conditions of the Dyson
5 year guarantee
•
If you have registered your machine
online, your guarantee will start from
the date of purchase. Please retain
your proof of purchase. If you do not
have your proof of purchase, your
guarantee will start 90 days after the
date of manufacture, according to
Dyson's records.
•
This guarantee will be void if the
machine is installed and used in a
country outside the one in which it
was sold.
•
The Dyson Guarantee does not affect
your statutory rights as a consumer,
including under the Australian
Consumer Law. In some circumstances
it may provide additional benefits.
What is covered
•
All factory parts of your hand dryer are
guaranteed against original defects,
material and workmanship when used
in accordance with the Dyson manual
for a period of 5 years from the start of
your guarantee.
•
Please call the Dyson Helpline for
more information.
•
Where Dyson determines that the main
body assembly needs replacing, Dyson
will send a replacement to be fitted by
the customer on site. The customer will
need to return any defective parts to
Dyson using the prepaid postage box
provided.
•
Any replaced parts must be returned
to Dyson or an administration fee will
be levied.
•
Where a filter change is required, Dyson
will provide a filter change kit to be
installed on site by the customer.
•
Any parts which are returned and
replaced by Dyson will become the
property of Dyson.
•
The replacement of any part of your
machine under guarantee will not
extend the period of guarantee.
•
The Dyson Guarantee does not affect
your statutory rights as a consumer,
including under the Australian
Consumer Law. In some circumstances
it may provide additional benefits.
What is not covered
Dyson does not guarantee the repair or
replacement of a product as a result of:
•
Accidental damage, faults caused by
negligent use or care, unintentional or
deliberate misuse, neglect, vandalism,
careless operation or handling of the
fixture which is not in accordance with
the Dyson manual.
•
Use of parts not assembled or installed
in accordance with the instructions
of Dyson.
•
Use of parts and accessories which are
not genuine Dyson components.
•
Faulty installation, or installation that
does not precisely follow the installation
instructions supplied by Dyson (except
where installed by Dyson).
•
Repairs or alterations carried out other
than in accordance with instructions
by Dyson.
•
Damage from external sources such as
transit, weather, electrical outages or
power surges.
•
Normal wear and tear (e.g. fuse, etc.).
•
Damage caused by cleaning which is
not in line with the instructions in the
Dyson manual.
•
Damage caused by water ingress due to
cleaning or treatment prohibited in the
Dyson manual.
•
Any electrical, flooding or structural
damage, or any loss of business or
revenue as a result of product failure.
If you are in any doubt as to what is
covered by your guarantee, please
contact Dyson.
Summary of cover
•
You must provide proof of (both the
original and any subsequent) delivery/
purchase before any work can be
carried out on your Dyson machine
or before any replacement parts will
be supplied. Without this proof, any
work carried out or parts supplied will
be chargeable. Keep your receipt or
delivery note.
•
Subject to the exclusions above, all work
to be carried out under this guarantee
will be carried out by Dyson or its
authorised agents.
Important data protection information
When registering your Dyson machine:
•
You will need to provide us with basic
contact information to register your
machine and enable us to support your
Dyson guarantee.
•
When you register, you will have the
opportunity to choose whether you
would like to receive communications
from us. If you opt-in to communications
from Dyson, we will send you details
of special offers and news of our
latest innovations.
•
We never sell your information to third
parties and only use information that
you share with us as defined by our
privacy policies which are available on
our website: privacy.dyson.com
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