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• Trouble-shooting Guide
Important note: when working on the operator, always pull out the mains plug beforehand!!!
Malfunction
Door does not open / close fully.
After closing, the door opens again slightly.
Door fails to move although the motor is
running.
Door does not respond on impulse from the
hand transmitter - but does respond to push-
buttons or other impulse generators.
Door does not respond to impulse from hand
transmitter nor to other impulse generators.
Insufficient range of hand transmitter.
Toothed belt or operator noisy.
Diagnostic display
•
During operation, the display provides diagnostic information on any possible faults / malfunctions
Number State
_______________________________________________________________________________________________________________________
Operator starts up and "0" goes out.
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Top end-of-travel position Open has been reached.
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Bottom end-of-travel position Closed has been reached.
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Gate end position has not been reached.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
0 displayed during the next opening and closing cycle
and then goes out.
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
0 continues to be displayed.
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Door neither opens nor closes.
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Door no longer closes.
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Gate setting und learning cycle not correctly finalized.
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Permanent impulse signal at the start input.
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
An error ocurred in setting the operator.
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Closing edge OSE has been activated.
Fault during learning cycle.
Emergency release has been activated
or wicked door contact has been activated.
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Door neither opens nor closes.
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Motor has come to a standstil.
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Vacation lock activated, gate does not open.
Possible causes
Door mechanics have altered.
Door does not open / close fully.
Travel limit is incorrectly set.
Door blocks shortly before reaching the closed
position.
Travel limit is incorrectly set.
Operator is not engaged.
Battery in the hand transmitter is flat.
Aerial not available or not fitted.
No hand transmitter programmed.
See diagnostic display.
Battery in the hand transmitter is flat.
Aerial not available or not fitted.
On-site screening of the receiving signal.
Toothed belt dirty.
Tension of toothed belt too high.
Diagnosis / Remedy
Operator receives a start impulse at the START input or via a receiver,
normal operation.
Operator is carrying out a learning cycle for the force limit.
Caution:
During these travel cycles the force is not monitored!
Force-learning cycle not completed. Must be repeated.
Too much pressure in the gate's end-of-travel positions. Gate setting required.
STOP A connection is interrupted.
External safety device has been activated (e.g. wicket door).
STOP B connection is interrupted.
External safety device has been activated (e.g. photocell).
Repeat gate setting in menus 3 & 4 and complete force-learning cycle
subsequently.
Door no longer accepts a start impulse. External impulse generator emits a
permanent impulse signal (e.g. button is jammed)
Travel path too long.
Repeat setting procedure (menu stages 3 and 4).
Check closing edge, spiral cable and optics.
Repeat position learning cycle. (menu stages 3 and 4)
Reduce force when approaching the end-of-travel positions.
Operator is released, lock the coupling again
Check wicket door contact.
Fault during self-test. Disconnect power supply.
Motor does not rotate. Call in a specialist company.
Slide switch at SafeControl / Signal 112 confirmed. Reset required.
Deleting radio codes
Press oval key. Keep key pressed while inserting power plug.
All radio codes stored in the hand-held transmitter are now deleted.
Restoring factory setting
Press Open and Close keys at the same time. Keep keys pressed for approx. 3 sec while inserting
power plug.
The factory setting has been restored.
Remedy
Have the door checked.
Set the forces (menu stages 5 and 6).
Reset travel limit .
18
Remove the obstruction.
Reset closed travel limit .
18
Re-engage the operator 22c.
Replace battery in the hand transmitter.
Plug in / align aerial.
Programme the hand transmitter ( menu
stage 1).
See diagnostic display.
Replace battery in the hand transmitter.
Plug in / align aerial.
Connect external aerial (accessories).
Clean toothed belt.
Spray with silicone.
Detension the toothed belt.
22c
.
GB
15
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