Motorola 3460 Fast’R Manual De Uso página 108

Expiration of Lease
To return equipment upon expiration of a lease agreement, contact your
Motorola Sales Office for return authorization and instructions. When
you contact the sales office, you will be asked to provide the following
information:
• Product name and description
• Serial number
• Customer order number
• Reason for return
Factory Repair
To return equipment for factory repair, call the Logistics Administration
Group at (508) 261-4495, for return authorization and instructions.
When you call, you will be given a Return Material Authorization
(RMA) control number. Mark this number clearly on the shipping
container for ease of identification and faster service. The RMA control
number provides a convenient tracking reference. Have the following
information available for each piece of equipment you return:
• Product name and description
• Serial number
• Failure symptoms
Packaging Guidelines for Equipment Return
Data communications equipment or parts that are to be returned to
Motorola for any reason must be properly packaged to prevent damage
in shipment and handling.
If the original packing material and shipping container are available,
reuse these items to return equipment. If these items are not available, it
is your responsibility to package the contents in a manner that protects
the equipment from damage during normal shipping and handling.
Responsibility for damage to equipment during transit must be resolved
between you and the carrier. The Logistics Administration group can
provide you with specific packaging instructions upon request.
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