6
I get miscompares during the compare process. Possible Solutions: (a) Re-tension
the tape using the Ditto Tools re-tension option in your backup software. (b) Try
a new tape. (c) Reposition the tape drive as far as possible from your hard drive/
CD-ROM and/or monitor. (d) It is normal for files that are changed during
backup to miscompare at the end of the backup.
7
I get errors like "Unable to update the tape header" or "Unable to read tape
volume table." Possible Solutions: (a) Iomega preformatted tape minicartridges
are recommended. (b) Re-tension the tape using the re-tension option in your
backup software. (c) There may be a conflict with other adapter cards in the
computer. Refer to the documentation for other cards and try to resolve address-
ing, DMA, or interrupt conflicts.
8
The tape-activity light stays on (and is not blinking) after exiting from the
backup software. Possible Solution: For some reason, the backup software did not
return the tape to BOT (beginning of tape) or EOT (end of tape). This is not a
problem; simply pull the tape out of the drive.
9
I am experiencing write-protect errors. Possible Solutions: (a) Make sure the
write-protect tab on your tape cartridge is not in the write-protect position. (c)
Make sure you are using the correct tape minicartridge. Some minicartridges
cannot be written to, but can be read. The Ditto 2GB drive reads and writes to
Ditto 2GB and TR-2 formatted cartridges.
10
I have installed the Ditto Dash in my computer system and am having problems
configuring it to run with my computer. Refer to the Solving Problems section of
the Ditto Dash Installation Guide and User's Reference, or to the documentation
for the accelerator or controller you are using.
Special Solutions for Parallel Port Drive Problems
1
My software fails to recognize the tape drive or reports format failure, compare
errors, or a high number of corrected errors. Possible Solutions: (a) Make sure
the tape drive is plugged in. (b) Make sure the tape drive is positioned at least
25cm (about 10 inches) from the monitor.
2
The printer connected to my drive doesn't work. Possible Solutions: (a) Make
sure the printer is turned on and the tape drive is plugged in. (b) Check all cable
connections.
Special Solutions for DOS Software Users
I am unable to use data compression, or the system locks up in the compare
process. Possible Solution: Free enough memory for the software to run properly.
Execute the DOS MEM command at the DOS prompt to find the largest executable
program size, and make sure there is at least 540KB (kilobytes) available.
12