LEGAL WARRANTY / GUARANTEE
Point of contact for complaints and servicing
is solely the Riese & Müller specialist dealer.
On request we will be glad to inform you of
a nearby dealer (dealers can also be found
online at www.r-m.de/en-us/).
Furthermore, we would point out that you
must contact your dealer before arranging
repairs in order to ensure the quickest and
most cost-effective way to deal with your
issue. Please note the following instructions
if your E-Bike has to come to the dealer's or
our workshop: Services and repairs are only
performed on sufficiently cleaned wheels.
Remove all individual parts before shipping
(computer, rear mirror, trailer couplings, locks,
quick-release couplings, etc.).
Services are performed using the guideli-
ne values of the standard bike equipment.
Individual parts are only restored to a
reasonable extent in this sense. No wear
parts are replaced or inspections performed
during servicing. In addition, payments and
materials are handled exclusively through
the specialist dealer. Make sure that you or
your dealer place sufficient postage on the
packaged item.
In the interest of durability and long service
life of the components, the manufacturer's
assembly specifications (including torque
for screws) and the specified maintenance
intervals must be complied with.
EN-44
Failure to comply with the assembly speci-
fications and inspection intervals can void
the warranty and liability for defects. Please
note the inspections outlined in your manual
or the exchange of safety-related compo-
nents such as handlebars, brakes etc. that
may be required in some circumstances.
The currently applicable standards, tests and
checks assume an average service life of
10 years or 16,500 km to 20,000 km of
E-Bikes (depending on which occurs first).
In accordance with the high quality stan-
dards, Riese & Müller assumes a mileage
about three times higher for its frames and
forks. However, the strain on an E-Bike
depends heavily on the load, the condition
of roads and the riding style. If you regularly
put an above-average strain on the E-Bike
due to heavy loads (overall vehicle weight
over 110 kg), poor roads (e.g. cobblestones,
potholes, kerb stones) or otherwise, you
should assume a reduced service life in
compared to industry standards.
Once the product has reached the end of its
service life, road safety is no longer warran-
ted.