TROUBLESHOOTING
Symptom
Remedy
• Sound cannot
• Reconnect the Android device.
be heard during
• If in [HAND MODE], launch any media player application
playback.
on the Android device and start playback.
• Sound output only
• If in [HAND MODE], relaunch the current media player
from the Android
application or use another media player application.
device.
• Restart the Android device.
• If this does not solve the problem, the connected Android
device is unable to route the audio signal to unit. ( 26)
• Make sure KENWOOD MUSIC PLAY APP is installed on the
Cannot playback at
[BROWSE MODE].
Android device. ( 7)
• Reconnect the Android device and select the appropriate
control mode.
• If this does not solve the problem, the connected Android
device does not support [BROWSE MODE]. ( 26)
"NO DEVICE" or
• Switch off the developer options on the Android device.
"READING" keeps
• Reconnect the Android device.
flashing.
• If this does not solve the problem, the connected Android
device does not support [BROWSE MODE]. ( 26)
Playback is intermittent
Turn off the power saving mode on the Android device.
or sound skips.
"ANDROID ERROR"/
• Reconnect the Android device.
• Restart the Android device.
"NA DEVICE"
"ADD ERROR"
New station creation is unsuccessful.
"CHECK DEVICE"
Check the Pandora application on your device.
"NO SKIPS"
The skip limit has been reached.
"NO STATIONS"
No stations are found.
24
ENGLISH
Symptom
Remedy
"STATION LIMIT"
The number of registered stations has reached its limit.
Retry after deleting unnecessary stations from your device.
"CONNECT ERROR"
Communication is unstable.
"RATING ERROR"
Registration of thumbs up/thumbs down has failed due
to insufficient network connectivity.
"THUMBS N/A"
Registration of thumbs up/thumbs down is not allowed.
"LICENSE ERROR"
You try to access from a country which Pandora is not
deliverable.
iHeartRadio station cannot
If "Explicit Content" in [Account Settings] is checked in
be selected.
the web version of iHeartRADIO, custom stations become
unavailable.
"NOT CONNECTED"
Link to the application is impossible.
• Search from the Bluetooth device again.
No Bluetooth device is
• Reset the unit. ( 3)
detected.
• Make sure you have entered the same PIN code to both
Bluetooth pairing cannot
be made.
the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. ( 12)
Echo or noise is heard
• Adjust the microphone unit's position. ( 12)
during a phone
• Check the [ECHO CANCEL] setting. ( 14)
conversation.
Phone sound quality is
• Reduce the distance between the unit and the
poor.
Bluetooth device.
• Move the car to a place where you can get a better
signal reception.