Symptom
E10–E30
E40
E41
E42–49
HHH
No characters on the display.
The display contains erroneous
characters.
Explanation
1.
Dirty optronic unit or faulty electronics or
optronic unit.
1.
The cuvette holder is not replaced properly
after cleaning.
2.
Dirty optronic unit.
3.
The microcuvette is not a HemoCue Hb 301
Microcuvette.
4.
The microcuvette is damaged.
1.
Incorrect adapter.
2.
Bad batteries.
3.
Hardware error.
1.
The optronic unit has been scratched due to
incorrect maintance.
2.
Hardware error.
1.
Measured value exceeds 25.6 g/dL
(256 g/L, 15.9 mmol/L).
1.
The analyzer is not receiving power.
2.
If on battery power, the batteries need to be
replaced.
3.
The display is out of order.
1.
The display is out of order.
2.
The microprocessor is out of order.
Action
1a. Turn off the analyzer and clean the optronic unit as
described in the maintance section.
1b. The analyzer needs service. Contact your distributor.
1.
Make sure that the cuvette holder is replaced properly as
descriped in the maintance section.
2.
Turn off the analyzer and clean the optronic unit as
described in the maintance section.
3.
Only use HemoCue Hb 301 Microcuvettes in the
HemoCue Hb 301 Analyzer.
4.
Take a new microcuvette and repeat the measurement.
1.
Use an adapter listed under Adapters in Specifications.
2.
Replace batteries.
3.
The analyzer needs service. Contact your distributor.
1.
Clean the optronic unit as described in the maintance
section, using the HemoCue Cleaner. The analyzer needs
service. Contact your distributor.
2.
The analyzer needs service. Contact your distributor.
1a. Check that the power adapter is connected to the analyzer
and the AC power supply.
1b. Check that the cable is not damaged.
2.
Turn off the analyzer and replace the batteries, 4 type AA.
3.
The analyzer needs service. Contact your distributor.
1.
The analyzer needs service. Contact your distributor.
2.
The analyzer needs service. Contact your distributor.
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