TROUBLESHOOTING
PROBLEM
Unit will not operate
Reduced airflow or
poor filtering
Excessive noise
Replace filter light
remains lit after
filter replacement
The unit seems to be
producing odors
POSSIBLE CAUSE
• Unit is not plugged in
• Unit not turned on
• No power at outlet
• HEPA filters not installed properly
• Plastic wrapping not removed
• The back grille cover may
be blocked
• The pre-filter may be clogged
• The unit is not level
• PetPlus odor filters still in
plastic bags
• The filters are not seated properly
• The filters may be dirty
restricting air flow
• The replace filter indicator
needs to be reset
• The filters need replacing
• Plug unit in
• Press the POWER button to turn on
• Check circuits, fuses, try a
different outlet
• Re-install the HEPA filters
• Remove plastic wrapping
from filters
• Check to make sure nothing
is blocking the back grille cover
and air intake
• Check and clean the pre-filter
• Place the unit on a flat,
even surface
• Remove the PetPlus filters
from plastic bags
• Make sure all filters are secured
• Replace the filters
• Press and hold the replace filter
button until you hear a beep
• Replace the filters as needed
11
SOLUTION