How To Obtain Warranty Service; Customer Service - Stem Izon Guia De Inicio Rapido

defect, malfunction or failure that occurs as a result of: misuse or failure
to follow the product directions; abuse; or use with improper, unintended
or faulty equipment. Further, opening sealed components, modifying or
tampering with the product, adding or removing components not intended
for use with this will immediately render this warranty null and void.
What Will Stem Do To Correct The Problem?
Stem will, at its option, repair or replace any product that proves to be
defective in material or workmanship. If your product is no longer being
manufactured, or is out of stock, at its option, Stem may replace your
product with a similar Stem product.

HOW TO OBTAIN WARRANTY SERVICE?

To get a covered product repaired or replaced, you must contact Stem
during the warranty period by either calling (800) 704-7186 if you are
in the U.S., or by e-mail (support@steminnovation.com). If you email
Stem, you must include your name, address, email address, telephone
number, date of purchase and a complete description of the problem
you are experiencing. If the problem appears to be related to a defect in
material or workmanship, Stem will provide you a return authorization
and instructions for return shipment. Return shipments shall be at the
customer's expense, and the return must be accompanied by the original
proof of purchase and in the original packaging. You should insure the
shipment as appropriate because you are responsible for the product
until it arrives at Stem.The above limited warranties and remedies do not
extend to third-party products used with the product.
STEM CUSTOMER CARE AND PRODUCT SAFETY INFORMATION
IMPORTANT
Please read all safety instructions before proceeding. The answers to
most set up and performance questions can be found in the user manual.
If you have any further questions about the operation or use of this product
please contact our consumer care team for assistance before returning it
to the place of purchase.

CUSTOMER SERVICE

Web: www.steminnovation.com/support
Telephone within the United States: 1-800-704-7186 (Toll free),
Monday through Friday, 9am–6pm EST.
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