Factory Default Reset; Troubleshooting - Allegion aptiQ MT20W Guia Del Usuario

Factory Default Reset

Factory Default Reset
To complete a factory default reset for the MT20W reader, disconnect
and reconnect the USB cable. Wait for the LED light to return to solid
blue or to solid red. After this occurs, present a "Reset Configuration"
card within one minute (part CE-000-001).

Troubleshooting

Problem
No beeps or
blinks when
presenting a
card.
Fast blue flash
followed by solid
red indicator.
Cannot connect
with ENGAGE
Technology
mobile app.
Three beeps
not heard when
writing card data.
2 red flashes to
solid red with two
short beeps.
1 red flash to
solid red with one
short beep.
Possible Cause
Cable not connected
to powered USB port.
Wi-Fi not connected.
Wi-Fi access point
issues.
Device deleted from
account.
Card removed before
data was written.
Wi-Fi not connected.
Failed connection to
host server.
Failed connection to
Wi-Fi.
aptiQ • MT20W Enrollment Reader User Guide • 9
Solution
Verify the USB cable is connected
to a powered USB adapter or a
computer's USB port.
Verify Wi-Fi settings with ENGAGE
Technology mobile app.
Verify you can connect to the
access point from another device
with the same settings and present
the card again. Try moving MT20W
closer to the access point.
Complete a Factory Default Reset.
See "Factory Default Reset" on
page 9.
Leave card on reader until three
beeps are heard.
Ensure the indicator is blue. If not,
check for Wi-Fi connection issue
troubleshooting steps.
Check host address within MT20W
settings in the ENGAGE™ Mobile
application.
Check Wi-Fi network settings within
the ENGAGE™ Mobile application.