Error Messages; Troubleshooting Guide - Prodigy VOICE El Manual Del Propietario

PRODIGY Voice® Blood Glucose Meter
Error
Message Description
What it means: Appears when the
temperature is out of the system
operating range (50°F–104° or
10°C–40°C).
Action: Repeat the test after the
meter and test strip are within the
operating temperature range.
What it means: Insufficient blood
sample.
Action: Insert a new test strip.
Only the most common error messages are listed.
If your meter displays an error message that is not
listed, please contact Prodigy
1.800.243.2636.
Owner's Manual
Customer Care at
®
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PRODIGY Voice® Blood Glucose Meter

Troubleshooting Guide

The meter does not display a message after
v
inserting a test strip
Probable Cause
Battery exhausted.
Battery incorrectly
installed or absent.
Test strip inserted
upside down or
incompletely.
Defective meter.
v The test does not start after applying
the sample.
Probable Cause
Insufficient blood
sample.
Owner's Manual
Actions
Replace the batteries.
Check that the batteries
are correctly installed.
Insert the test strip
correctly with the bar
end entering into the
test strip port first.
Please contact Customer
Care at 1.800.243.2636
for assistance.
Actions
Repeat the test using
a new test strip with a
larger blood sample.
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