Troubleshooting - U.S.Robotics SureConnect 8500 Instalación

Troubleshooting

My computer did not detect the modem.
Possible Solution: Possible Solution: Possible Solution:
Possible Solution: Possible Solution:
•
Make sure that the USB cable is connected to the
USB port located in the back of your computer.
• If a second USB port in the back of your computer
is available, connect the USB cable into this USB
port.
• Make sure the USB cable is securely plugged into
the modem.
• Check the computer provider's documentation if
the USB devices are not recognized.
The drivers are installed, the PWR LED is on, the phone line is
connected, but the Data LED light is off or keeps flashing.
Possible Solution: Possible Solution:
Possible Solution: Possible Solution: Possible Solution:
• Make sure that the phone line is securely at-
tached at both ends of the modem and the wall
jack.
• Ensure there is no phone line microfilter between
the modem and the wall jack.
•
Ensure that microfilters are placed between the
wall adapter and any telephones, fax machines,
answering machines, or any other non-DSL
telephone equipment. (Microfilters are usually
supplied by your DSL Internet Service Provider.)
•
Unplug the USB cable from the modem for 2 to 3
minutes but leave the phone line connected.
Plug the USB cable back into the modem. This
should cause the modem to reconnect.
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