Frequently Asked Questions - Wiseup WIFI09 Guia Del Usuario

3. If the camera shows "Online" on the home page screen, that means the password has been
changed successfully. If it shows "Wrong Password", then you need to reset a new password.
X. Charging Backup Battery
10.1. Connect the camera to an outlet AC power supply by using the power adapter and
USB cable provided.
10.2. The Battery Charge Indicator Light will be illuminated yellow during the charging process.
10.3. It will take 7 hours to obtain a full charge.
10.4. The Battery Charge Indicator Light will turn off when the backup battery is fully recharged.

Frequently Asked Questions

Q1: Why can't I find the camera's WIFI signal on my smartphone or tablet PC?
A1: There are 4 solutions to this problem:
1. Take out the backup battery, plug the camera into an outlet power supply using the
USB cable and power adapter provided. Wait 2 minutes for the WIFI signal SSID to
appear.
2. Reset the camera (See VIII), then wait for the WIFI signal SSID to show up.
3. Keep your phone or mobile device within the camera's WIFI hotspot range, refreshing
the WIFI signal page. It may take up to 2 minutes for the hotspot to become recognizable
on your phone or mobile device's WIFI setting page.
4. Shut off your phone or mobile device's WIFI function for a while, then turn it on to
search again.
Q2: The APP cannot find the camera after choosing "Search"?
A2: Ensure your phone or mobile device is still connecting to the camera's WIFI signal.
Ensure your camera is powered by the outlet power supply or the back-up battery is fully
charged.
Q3: Why live video screen shows up black and a searching circle spins in center but
nothing ever displays?
A3: If the camera connected WIFI speed is low, wait 10-30 seconds for live video to
appear. Or you can exit the live video screen and get into the screen again in a minute.